David Smith

• Partnered with community-based case managers to support high-risk students in transition out of community care systems, a number of whom were new and/or undocumented immigrants.
• Facilitated access and made referrals to institutional academic services and community support programs, aided in registering for financial aid, and in developing life skills with focus on self-advocacy.
• Managed a caseload of 40 second-year students using Apricot case management software and Signal Vine messaging system to maintain accurate and complete student records required by laws, college policies, and administrative regulations, and to ensure transparent communication.
• Assessed students' needs to identify specific challenges and provide crisis counselling and to create action plans with necessary follow-up to help in overcoming personal, social, or behavioral problems affecting educational success.
• Implemented educational opportunities for students by organizing and facilitating 2 workshops per semester to further academic achievement and career development.

• Organization's primary point of contact.
• Fielded questions and resolved inquiries and complaints from clients, stakeholders, and partners requiring management-level escalation.
• Utilized organizational skills to oversee staffing and scheduling needs for active and projected projects, while also monitoring the performance of project personnel and providing project updates.
• Led team meetings to review business results and communicate new and ongoing priorities.
• Employed Microsoft 365 suite in managing communications, data, inventory, and generating reports.

• Designed and implemented a technical development plan and curriculum that grew a nationally competitive men's team, with athletes from 5 to 20+ years of age, from 15 athletes to over 50 with no attrition in the last three years of management.
• Directed athlete recruitment and placement, and managed hiring, scheduling, training, and professional development for a staff of 10 coaches.
• Oversaw facilities management, health and safety coordination, resource budgeting, and event/competition planning.
• Created an online member communication system to improve client engagement.

• Headed confidential qualitative data collection for the Ottawa region in English and French-speaking communities in partnership with the local AIDS Service Organization, AIDS Committee of Ottawa.
• Recruited participants and conducted 100 long-form survey interviews in English and French, and facilitated two focus groups totaling 13 participants each.
• Identified and coordinated outreach to relevant community stakeholders and partner organizations to promote the research study and to deliver HIV/AIDS prevention and education services for the local African, Caribbean, and Black diasporas.

• Identified clients' needs as a first point of contact to provide referrals to HIV and Hepatitis C testing, and medical, mental health, and case management services.
• Used culturally sensitive communication and interpersonal skills to compassionately educate clients on safe injection and inhalation practices.

Anticipated Graduation Fall 2023