David Villarin
Irvine
Summary
Operations and Logistics Manager with extensive experience in leading inventory management, vendor negotiations, and service operations. Proven track record of enhancing operational efficiency through strategic process improvements, cost reductions, and effective team leadership, driving customer satisfaction and optimizing workflows.
Overview
10
10
years of professional experience
Work History
Service & Parts Manager
Fleetworks
Santa Fe Springs
01.2022 - Current
- Direct daily operations for the Service and Parts Departments, overseeing technicians, parts personnel, and support staff to ensure efficient workflow and exceptional customer service.
- Supervise and mentor a team of technicians by assigning work orders based on skill level, certifications, workload, and repair priorities to maximize productivity and turnaround times.
- Coordinate daily service schedules while balancing customer deadlines, technician availability, shop capacity, and emergency repairs.
- Serve as the primary liaison between customers and technicians by documenting equipment concerns, communicating diagnostic findings, explaining repair recommendations, and providing repair status updates.
- Prepared customer estimates and quotations, reviewed repair recommendations, obtained customer approvals, and ensured accuracy and efficiency in work completion.
- Recommend preventive maintenance services, DOT/state inspections, and additional repairs to improve equipment reliability, safety, regulatory compliance, and customer satisfaction.
- Dispatch company tow truck operations and coordinate equipment transportation for emergency breakdowns and scheduled service appointments.
- Procure emergency and expedited parts to minimize equipment downtime and meet customer delivery expectations.
- Coordinate with manufacturers, vendors, suppliers, and third-party repair providers to ensure timely completion of repairs and maintain operational efficiency.
- Managed warranty claims and manufacturer approvals, ensuring accurate documentation and optimizing warranty reimbursement processes.
- Negotiate pricing, delivery schedules, and supplier agreements to improve vendor performance, reduce procurement costs, and maintain parts availability.
- Oversee purchasing, inventory management, stock replenishment, cycle counts, and inventory audits to maintain inventory accuracy and support uninterrupted operations.
- Manage a high-value parts inventory while monitoring inventory turnover, stock levels, and purchasing trends.
- Monitor departmental Key Performance Indicators (KPIs), including technician productivity, labor efficiency, turnaround time, gross profit, and customer satisfaction to drive continuous improvement.
- Generate operational reports and performance analyses to support budgeting, purchasing decisions, and strategic planning.
- Process customer invoices, payments, and financial transactions while maintaining accurate documentation and accounting records.
- Developed and implemented process improvements to enhance operational efficiency, strengthen inventory controls, improve workflow, and increase customer satisfaction.
- Foster a culture of accountability, teamwork, continuous improvement, safety, and operational excellence through employee coaching, training, and performance management.
Parts Counter Person
Sonsray Machinery
05.2017 - 12.2021
- Coordinated purchasing, order fulfillment, and inventory replenishment using dealership inventory management systems to ensure accurate and timely parts availability.
- Processed customer orders, prepared accurate quotations, and ensured timely fulfillment for both walk-in and commercial accounts.
- Coordinated special-order, emergency, and expedited parts requests to minimize customer downtime and support critical equipment repairs.
- Worked closely with service advisors and technicians to identify required parts, prioritize urgent repairs, and ensure efficient workflow throughout the service department.
- Pulled, staged, and delivered parts for technicians to improve shop productivity and reduce repair delays.
- Managed inventory availability to support daily service operations while minimizing equipment downtime and maintaining optimal stock levels.
- Coordinated interbranch inventory transfers to meet customer demands and maintain inventory availability across multiple dealership locations.
- Managed shipping and receiving operations, including UPS, FedEx, LTL freight, and manufacturer deliveries, while ensuring accurate documentation and shipment tracking.
- Processed Return Material Authorizations (RMAs), warranty claims, and manufacturer core returns in accordance with dealership and manufacturer policies.
- Utilized electronic parts catalogs and dealership management systems to accurately identify, source, and procure OEM and aftermarket parts.
- Sourced alternative vendors and negotiated procurement solutions for obsolete or difficult-to-find parts while maintaining customer delivery commitments.
- Collaborated with outside sales representatives, service advisors, and customers to provide technical parts support and recommend cost-effective solutions.
- Resolved shipment discrepancies, damaged freight claims, backorders, and vendor-related issues while maintaining strong supplier relationships.
- Maintained organized warehouse operations through proper inventory storage, labeling, stocking, and material handling practices.
- Conducted quality inspections on incoming inventory to ensure compliance with manufacturer specifications and company quality standards.
- Trained and mentored new employees on inventory procedures, customer service standards, dealership systems, and operational best practices.
- Maintained accurate inventory records through inventory transactions, cycle counts, and annual physical inventories while supporting inventory accuracy goals.
- Ensured compliance with company safety standards, inventory control procedures, and operational policies while supporting continuous process improvements.
- Verified incoming freight shipments, inspected deliveries for damage, reconciled packing slips, and maintained inventory accuracy through routine cycle counts and physical inventories.
Apprentice Technician
Sonsray Machinery
04.2016 - 05.2017
- Performed preventive maintenance services, inspections, and equipment repairs to improve reliability and reduce equipment downtime.
- Assisted senior technicians in diagnosing, repairing, and maintaining heavy construction equipment in accordance with manufacturer specifications and safety standards.
- Conducted equipment inspections to identify mechanical issues and recommend corrective actions before operational failures occurred.
- Assisted with troubleshooting hydraulic, electrical, engine, and mechanical systems using manufacturer service manuals and diagnostic procedures.
- Managed inventory of tools, repair parts, and shop supplies to ensure technician readiness and uninterrupted workflow.
- Retrieved, staged, and organized parts for scheduled repairs, improving shop efficiency and reducing technician downtime.
- Collaborated with technicians, parts personnel, and service advisors to coordinate repair priorities and ensure timely completion of work orders.
- Maintained detailed repair documentation, inspection records, and service reports to support accurate customer records and warranty requirements.
- Followed OSHA regulations and company safety procedures while maintaining a clean, organized, and safe work environment.
- Supported warranty repair processes by documenting failed components and assisting with warranty-related inspections.
- Operated forklifts and material handling equipment to safely transport parts, components, and equipment throughout the facility.
- Assisted in receiving, organizing, and inventorying repair parts while maintaining accurate inventory records.
- Worked in a fast-paced service environment, consistently meeting productivity goals while maintaining high-quality workmanship.
- Collaborated with team members to improve workflow efficiency, reduce repair turnaround times, and support overall shop productivity.
- Demonstrated a strong commitment to continuous learning by completing manufacturer training, applying new repair techniques, and expanding technical knowledge.
Education
Associate Degree - Accounting
Ashworth College
Skills
- Inventory Management & Optimization
- Supply Chain Operations
- Logistics Coordination & Transportation Management
- Shipping & Receiving Operations
- Warehouse Operations
- Freight Coordination
- Vendor & Supplier Management
- Purchase Order Management
- ERP & Inventory Management Systems
- Process Improvement & Operational Excellence
- Quality Assurance & Compliance Support
- Logistics Documentation & Shipment Accuracy
- Microsoft Excel & Data Reporting
- Team Leadership & Training
- Cross-Functional Collaboration
Timeline
Service & Parts Manager
Fleetworks
01.2022 - Current
Parts Counter Person
Sonsray Machinery
05.2017 - 12.2021
Apprentice Technician
Sonsray Machinery
04.2016 - 05.2017
Associate Degree - Accounting
Ashworth College