David Valencia
Florenceville-Bristol,NB
Summary
Dynamic Guest Service Agent with a strong work ethic at Amsterdam Inn & Suites, adept at enhancing guest experiences through personalized service and effective conflict management. Proven ability to balance cash transactions accurately while demonstrating exceptional communication skills. Committed to delivering seamless event organization and maintaining high standards of guest satisfaction.
Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills and attention to detail.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Amsterdam Inn & Suites
06.2021 - Current
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodations.
Landscaper
Sticks and Stones Landscaping
06.2024 - 08.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Education
Bachelor of Science - Biomedical Sciences And Health
University of New Brunswick
Saint John, NB05-2027
High School Diploma -
Carleton North High School
Florenceville-Bristol06-2023
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Guest services
- Data entry proficiency
- Conflict management
- Guest service and assistance
- Strong work ethic
- Flexible and adaptable
- Responsible and punctual
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Landscaper
Sticks and Stones Landscaping
06.2024 - 08.2024
Guest Service Agent
Amsterdam Inn & Suites
06.2021 - Current
Bachelor of Science - Biomedical Sciences And Health
University of New Brunswick
High School Diploma -
Carleton North High School
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