David Tufts

• Lead and develop a team of 25+ drivers and 4 OTR PAs, consistently exceeding productivity targets and quality metrics
• Implemented data-driven performance tracking system resulting in 21% increase in employee engagement within six months
• Championed safety initiatives leading to 48 consecutive days without safety incidents; conducted daily audits maintaining 100% SOP compliance
• Developed and launched network-wide PA communication system improving cross-site collaboration and operational efficiency
• Reduced RTS DPMO by 15.6% through implementation of enhanced package organization and staging protocols
• Utilize data analytics to identify trends and implement process improvements in driver performance and route efficiency

• Successfully trained and onboarded 300+ associates across multiple operations (FC, SC, HLA9)
• Leveraged MS Excel, SQL, and Python for data-driven decision making and reporting
• Demonstrated bias for action by providing real-time performance metrics to leadership
• Led development and implementation of Captive Beam trailer training program at LGB9
• Maintained comprehensive training documentation and standard work creation

Operated 6 different PITs with 100% safety compliance: Turret, Order Picker, Reach, Side Rider, RC Forklift and Clamp

• Developed expertise in outbound processes: Problem Solve, SLAM, Picking and Ship dock
• Global Trailer Dock and Release certified