DAVID TROJANOWSKI
Oshawa,ON
Work Preference
Summary
Adaptable, versetaile and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Field Service Technician/Trainer
Bell Technical Solutions
Oshawa, ON
05.2018 - Current
- Conducted a comprehensive in-lab and on-field training in copper, fiber, and wireless technology for new hires, providing daily mentorship and support to the team in the field.
- Ensured 100% workplace safety for trainees, emphasizing proper handling of tools, ladders, company vehicles, and electrical hazards.
- Managed the ordering, inventory, and distribution of company assets to trainees upon completion of the in-class training program.
- Installed, repaired, and maintained network infrastructure in copper, fiber, and wireless technology, delivering television, phone, and internet services to residences and businesses.
- Ensured quality service and timely delivery of products in accordance with company requirements.
- Collaborated with field managers to meet daily demands and successfully handle challenging projects.
- Consistently achieved a 99% annual client satisfaction rate and a 95% annual installation completion rate for copper, fiber, and wireless services.
- Generated daily reports on installation and repair progress, providing solutions, increasing personal productivity, and contributing to ongoing system improvements.
- Develop and implement training programs for new Field Service Technicians to ensure consistent and efficient service delivery.
- Provided ongoing mentorship to new hires, fostering a supportive environment and boosting team morale.
Route Courier
AB Courier
01.2016 - 09.2017
- Coordinated timely deliveries, ensuring compliance with safety and operational protocols.
- Managed daily routing of packages, optimizing efficiency in delivery processes.
- Monitored vehicle maintenance schedules to minimize downtime and ensure reliability.
- Oversaw inventory management for delivery supplies, reducing waste through efficient usage strategies.
Help Desk Support
F&P Manufacturing
Tottenham, ON
03.2014 - 03.2015
- Troubleshot and diagnosed software and hardware issues, successfully completing 90% first level tickets and implementing solutions within short time-frame.
- Managed user and group access management, promptly responded to 90% information technology incidents requiring immediate attention after analysis and documentation.
- Provided 90% solutions within an hour (1hr) in response to ticket requests using a help desk software system to minimize operational disruptions.
- Implementing proactive hardware and software measures that prevented recurring software and hardware issues by 50%.
- Conducting regular system audits and providing weekly training to end-users on best practices for IT ticket requests.
- Analyzed user access patterns to identify security risks, implementing safeguards that reduced unauthorized access incidents by 25%.
- Worked with engineering teams to enhance system performance, leading to a 25% decrease in downtime.
- Fostered a welcoming atmosphere for users by actively engaging and addressing their
concerns, promoting a culture of collaboration and trust.
Help Desk Support
Seneca College
Toronto, ON
07.2011 - 07.2013
- Troubleshot and diagnosed software and hardware issues, successfully completing 90% first level tickets and implementing solutions within short time-frame.
- Managed user and group access management, promptly responded to 90% information technology incidents requiring immediate attention after analysis and documentation.
- Provided 90% solutions within an hour (1hr) in response to ticket requests using a help desk software system to minimize operational disruptions.
- Implementing proactive hardware and software measures that prevented recurring software and hardware issues by 50%.
- Conducting regular system audits and providing weekly training to end-users on best practices for IT ticket requests.
- Analyzed user access patterns to identify security risks, implementing safeguards that reduced unauthorized access incidents by 25%.
- Worked with engineering teams to enhance system performance, leading to a 25% decrease in downtime.
- Resolved 80% first level users' inquiries related to computer software and hardware operations.
- Oversaw the daily performance of computer systems, delivering support to students and faculty staff for all software troubleshooting requests.
- Provide solutions within an hour to students and faculty members, ensuring a positive and supportive learning environment for all technology-related inquiries.
Field System Administrator
Thales Canada: Defense & Security
Petawawa, ON
07.2009 - 07.2011
- Mentored over 100+ military personnel on various specialized information systems,
including Microsoft Server, Exchange, SharePoint, SCCM, SCOM, VMware ESXi, Symantec
Corporate Anti-Virus, MS SQL, Norton Ghost, and proprietary software. - Provided IT support to 2nd Canadian Mechanized Brigade Group Headquarters & Signals Squadron during deployments to locations including Mojave Desert, California (2009/2010), Kingston Simulation exercise (2010), and Afghanistan (2011).
- Provided on-site technical support and troubleshooting for field-deployed systems, ensuring rapid resolution of issues to minimize downtime and maintain operational readiness of military units in dynamic environments.
- Enhanced system security measures by eliminating vulnerability by 25% and security breaches.
- Consulted system assessments and implementing necessary patches and updates to protect sensitive military information from cyber threats.
- Assisted in the integration and configuration of advanced security systems for military operations, ensuring seamless functionality and maximum protection of sensitive information and communications.
- Provided weekly on-site training and support to military personnel on the proper use and maintenance of specialized information systems, ensuring optimal performance and reliability in field operations.
Motorcycle Safety Instructor
Learning Curves
08.2009 - 08.2010
- Assessed student performance through practical evaluations and provided constructive feedback to enhance skills.
- Implemented innovative teaching methods to improve student engagement and retention of safety principles.
- Collaborated with local organizations to promote motorcycle safety awareness within the community.
Junior System Administrator
St. Joseph Media
10.2006 - 12.2008
- Administered user accounts and permissions in Active Directory, ensuring compliance with security protocols.
- Monitored system performance using monitoring tools, troubleshooting issues to maintain operational efficiency.
- Implemented software updates and patches, enhancing system security and performance reliability.
- Provided technical support for hardware and software issues, resolving incidents to minimize downtime.
Student Help Desk
Seneca College
09.2003 - 08.2006
- Developed effective study habits to enhance learning efficiency and retention.
- Collaborated with peers on group projects, fostering teamwork and communication skills.
- Utilized research tools to support academic assignments and projects effectively.
- Adapted to diverse learning environments, demonstrating flexibility in approaches to coursework.
Education
Associate of Applied Science - Project Management
Google
Toronto, ON 04.2023 - 09.2023
Associate of Applied Science - Geographical Information System
Seneca College
Toronto, ON 09.2013 - 06.2015
Associate of Applied Science - Computer System Technology - Telecommunication
Seneca College
09.2002 - 05.2006
Skills
- Resource and Time Management
- Problem Solving
- Critical Thinking
- Training and Mentoring
- Teamwork and Coordination
- Communication
- Interpersonal Skills
- Team Management
- Planning and Organizing
- Decision Making
- Leadership
- Adaptable and Flexible
- Inventory Management
- Technical Proficiency and Writing
- Efficiency Improvement
- Analytical
- Technical Training and Deployment
- Microsoft Office Suite
- Microsoft Windows
- Technical Troubleshooting
- Proprietary Software
- Documentation
- Technical Consulting
- Content Development
- Information Technology Support
- Quality Assurance
- Project Management
- Google Services
- Technical Aptitude
- Server Administration
- Customer/Client Support
- Apple Support
Awards
- Service Leadership Merit Award, Bell Technical Solutions, 2020, 2021, 2022
- General Service Medal - South West Asia, Thales Canada - Defense and Security, 2011
Languages
English
Bilingual or Proficient (C2)
Polish
Intermediate (B1)
Interests
Fishing
Drone
Soccer
Outdoor
Gaming
Motorcycles
Timeline
Associate of Applied Science - Project Management
Google
04.2023 - 09.2023
Field Service Technician/Trainer
Bell Technical Solutions
05.2018 - Current
Route Courier
AB Courier
01.2016 - 09.2017
Help Desk Support
F&P Manufacturing
03.2014 - 03.2015
Associate of Applied Science - Geographical Information System
Seneca College
09.2013 - 06.2015
Help Desk Support
Seneca College
07.2011 - 07.2013
Motorcycle Safety Instructor
Learning Curves
08.2009 - 08.2010
Field System Administrator
Thales Canada: Defense & Security
07.2009 - 07.2011
Junior System Administrator
St. Joseph Media
10.2006 - 12.2008
Student Help Desk
Seneca College
09.2003 - 08.2006
Associate of Applied Science - Computer System Technology - Telecommunication
Seneca College
09.2002 - 05.2006