David Toki
Vancouver,BC
Summary
Proven leader in customer service, adept at resolving complex issues and driving customer loyalty, as demonstrated at Map Communications. Excelled in department operations and customer relations, mentoring teams to enhance performance. Skilled in balancing high call volumes with professionalism, achieving significant improvements in customer satisfaction. Personable Customer Service Team Lead 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
28
28
years of professional experience
Work History
Customer Service Lead
Map Communications
03.2020 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Dealt with complex accounts like Communauto a large car sharing company in Quebec
Customer Service Representative
Tigertel
11.1996 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately over 300 Dispatch calls that needed to be processed
Education
Bachelor of Arts - Economics
McMaster University
Hamilton Ontario Skills
- Customer service excellence
- Department operations
- Customer Relations
- Multitasking skills
- Solving problems on more complicated accounts
Languages
Japanese
Elementary
Amateur Stock Investor
I have for over 10 years invested in my own portfolio of stocks which has over that time nearly tripled in value and I continue to add to this portfolio.
Timeline
Customer Service Lead
Map Communications
03.2020 - Current
Customer Service Representative
Tigertel
11.1996 - 03.2020
Bachelor of Arts - Economics
McMaster University
Similar Profiles
Jasmine FisherJasmine Fisher
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Angel GaliciaAngel Galicia
Dispatcher at MAP CommunicationsDispatcher at MAP Communications
Virma E. Cruz JoubertVirma E. Cruz Joubert
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Angelina CabreraAngelina Cabrera
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Paulia LokPaulia Lok
Senior Manager, Logistics at Oak + FortSenior Manager, Logistics at Oak + Fort