David Thran
Ottawa,ON
Summary
I am an experienced IT technician, programmer, and critical thinker. After graduating my 2-year College Diploma for Computer Programming, I started my work as an Analytic Programmer/Consultant. In this position, I further developed my programming skills with various programming languages and technical communicative skills. I then worked as an IT Infrastructure Technician at Canada Revenue Agency, where I gained experience in troubleshooting and managing various Hardware and Software.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
CS-01 IT Infrastructure Technician
Canada Revenue Agency
Ottawa, Canada
06.2023 - 03.2025
- Provided IT support to CRA employees on a variety of computer system issues, helping with identifying, researching, and resolving the problem at hand
- Monitored and optimized computing components to maintain high performance and reliability
- Deployed smartphones aligning with client requirements
- Installed and maintained public interface devices across various platforms
- Updated and maintained all hardware and software inventory
- Provided technical guidance to colleagues and clients
- Prepared local guidelines, procedures, reports and documents to ensure consistency and compliance
- Managed backup and recovery procedures in computing environment
- Administered user IDs, profiles and passwords to maintain secure and efficient access control
- Ensured compliance with security policies, standards and procedures
- Evaluated hardware and software changes for computing environment impact
- Utilized Microsoft 365 tools to track and document progress of ongoing project deliverables
Analytic Programmer/Consultant
Alessa / Tier 1 Financial Solutions
Ottawa, Canada
09.2021 - 06.2023
- Delivered custom Python backend solutions to adhere to project schedules, and meet client needs.
- Processed data in form of CSV, JSON, and Parquet utilizing custom Python library for Alessa implementations
- Designed innovative multi-processing strategies to optimize existing Python implementations for large-scale clients
- Created user-friendly documentation for each sprint's developed modules using Microsoft Word, Excel, and PowerPoint.
- Managed remote desktop connections securely using Azure VPN
- Engaged clients regularly in discussions about system operations and customization requirements
- Streamlined data transfer with automated daily tasks using Linux, SQL Database, SFTP, and Python modules
Inbound Problem Solver
Amazon Warehouse
Ottawa, Ontario
04.2020 - 07.2020
- Managed Amazon data systems to oversee package labels and packaging requirements
- Resolved issues in inbound package flow to maintain smooth operations
- Managed organisation of inbound packages
Education
Diploma - Computer Programmer
Algonquin College
Ottawa, Ontario 09.2019 - 08.2021
Skills
- Mobile device support
- Data analysis
- Project Management
- Computer hardware troubleshooting
- Incident response protocol
- Critical-thinking
- Programming languages
- Technical communication
- Technical writing
- Time-management
- Computer literacy
- Hardware inventory management
Certification
Dean's Honours List - GPA - 3.74/4 - 08-Sep-2020
Dean's Honours List - GPA - 3.64/4 - 11-Jan-2021
Languages
English
Fluent
Programming Languages
Java: JavaFX, JUnit, OOP With Design Patterns, Servlets, JSP, JSF, EJB, JPA, Hibernate, JavaEE RESTful Services, Web Security, Maven. Tomcat, Payara Server.
Python: APIs, CSV, JSON, parquet, Sub-processing, Multi-processing, Multithreading, Matplotlib, OOP With Design Patterns, Unit testing, Integration testing, SFTP connections and File Transfers.
Business Intelligence: Machine Learning techniques (Classification, Clustering, Outlier Detection, and Filtering), Weka.
Database: MySQL, Oracle, PostgreSQL, MongoDB, Neo4j.
Linux and Unix: Shell scripting (functions, reading and writing), BASH, Configuring Files and Directories (Relative or Absolute Paths, Permissions), Configuring Users (Permission, Passwords, Creating and Deleting), System Documentation, Prompts, Histories, Linux Groups, Partitions, Mounting, Cron-Tab scheduling.
Web Programming: HTML, CSV, PHP, JavaScript.
Android: XML, JSON, Layouts and Widgets, Fragments, Toolbar and Navigation bar, List View, Adapter, SQLite, AsyncTask, SQLiteOpenHelper.
Network Programming: Packet Tracer, Wireshark, TCP/IP Protocols, Client/Server Programming, NetBeans.
COBOL: Two Dimension Tables, Batch and System, Files (Sequenced and non-Sequenced), Data Validation, Table Search. COBOL conditional statements such as 88.
WordPress: User Capabilities, User Roles, Plugin Development, Custom Post types, Menu Widgets, WooCommerce (Used to make shop applications).
Knowledge on: Git, GitHub, Teams, Zoom, VMWare, Apache, Microsoft Word, Excel, PowerPoint, and Project.
References
Assistant Director / Manager:
Luc Marseille
Luc.Marseille@cra-arc.gc.ca
(343)-551-0021
CS-03 Team Leader:
Steve White
Steve.White@cra-arc.gc.ca
(613)-880-7342
CS-02 Senior Technician:
Christopher Prevost
Christopher.Prevost@cra-arc.gc.ca
(613)-796-8107
CS-01 Case Manager:
Keithton Li
Keithton.Li@cra-arc.gc.ca
(343)-571-7214
Timeline
CS-01 IT Infrastructure Technician
Canada Revenue Agency
06.2023 - 03.2025
Analytic Programmer/Consultant
Alessa / Tier 1 Financial Solutions
09.2021 - 06.2023
Inbound Problem Solver
Amazon Warehouse
04.2020 - 07.2020
Diploma - Computer Programmer
Algonquin College
09.2019 - 08.2021
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