David Thompson
Huntington Beach,CA
Summary
Dynamic retail professional with extensive experience at Crate and Barrel, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective inventory management and strategic merchandising. Skilled in problem-solving and fostering a collaborative environment, resulting in improved customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Crate and Barrel
07.2021 - Current
- Supported daily store operations, ensuring efficient workflow and customer satisfaction.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to maintain a clean and organized store environment.
- Participated in visual merchandising efforts to enhance product presentation.
- Engaged in regular team meetings to discuss performance goals and operational updates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated team staff of 20-25 individuals to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Lead Keyholder
Williams Sonoma
11.2012 - 07.2021
- Led daily sales operations, ensuring optimal customer engagement and service excellence.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Collaborated with management to set sales targets, aligning team efforts with organizational goals.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings for the store experience.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
Store Manager
Lucky Brand Jeans
08.2010 - 07.2012
- Directed daily operations to enhance store efficiency and customer satisfaction.
- Managed inventory control processes, ensuring optimal stock levels and accuracy.
- Trained and mentored staff on company policies, sales techniques, and customer service best practices.
- Implemented promotional strategies to increase store traffic and drive sales growth.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw loss prevention initiatives, reducing shrinkage through effective training and monitoring protocols.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Arts - English
Sonoma State University
Rohnert Park, CA08-1995
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Hiring and training
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Store Manager
Crate and Barrel
07.2021 - Current
Sales Lead Keyholder
Williams Sonoma
11.2012 - 07.2021
Store Manager
Lucky Brand Jeans
08.2010 - 07.2012
Bachelor of Arts - English
Sonoma State University
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