David Steacy
Lyn,Canada
Summary
Experienced professional with a college education in Social Services and over 11 years of hands-on experience in Human Services. Built positive working relationships and possess extensive knowledge of community partners and referral protocols. Strong interview, assessment, and interpersonal skills enable effective communication with clients, coworkers, and community partners. Proficient in various computer programs, including SAMS and Microsoft Office. Adaptable and can positively respond to changes in routine, plans, or workday. Self-directed and resourceful individual capable of handling a high volume of simultaneous tasks while prioritizing effectively. Experience working with high-risk clients and remain calm in crisis situations. Possessing a valid driver's license and access to a vehicle, with a track record of working 24/7 shifts and flexible hours. Additionally, extensive knowledge of Housing Benefits and programs. Knowledgeable [Desired Position] with successful management of complex caseloads and comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans consistently driving positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Case Manager - Social Housing
United Counties of Leeds and Grenville
07.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Contingency Case Manager
United Counties of Leeds & Grenville, Human Services
01.2019 - Current
- Process discretionary requests for ODSP Clients, Homeless Prevention Benefits for all non-OW clients
- Intake, managing and inspection of UCLG Emergency shelters
- Carry out duties in State of emergency i.e
- Working at the COVID-19 temporary distancing shelter and warming centers
- Respond to transient/walk in needs
- Provide information and referrals to community agencies i.e
- LEAP, Salvation Army United Way
- Intensive Housing Supports i.e
- Searching for accommodations, Rental Benefits, Social Housing applications, advocating, facilitating meetings with property owners, Housing allowance benefits, ongoing follow-ups with clients and community partners to ensure retention of housing etc
- Complete funeral and summer camp applications
- Shelter worker for UCLG Temporary Distancing Shelter
- Knowledge of Housing benefits and programs i.e
- HPB, IAH Housing Allowance
- Up to date with Social Services Relief Fund programs i.e
- Brockville Housing Partnership’s Warming Centre, John Howard Society’s Justice Housing Worker and Victim Services resources
- Assisted clients in the United Counties Of Leeds And Grenville with their issues regarding their hydro, landlord issues
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Eligibility Verification Process Case Manager
United Counties of Leeds & Grenville, Human Services
05.2017 - 01.2019
- Assess families & individuals for ongoing eligibility
- Liaise with Ontario Work managers, supervisors and case workers regarding changes to clients financial status
- Prepare reports to present at team meetings
- Training new team members in the policy and procedures of the Eligibility Verification Process
- Evaluate client eligibility for assistance according to the Ontario Works Act, Ontario Disability Support Program and other applicable legislation and policies and appropriate action to be taken
- Responded to clients queries, complaints regarding to changes in their financial eligibility
- Calculate entitlement and overpayment as the client situation necessitated
- Conduct investigations into allegations of abuse of the Social Assistance Programs
- Undertake proactive measures in situations where discrepancies had been identified
- Calculate client's overpayment as per eligibility regulations
- Collect third party information as it pertains to allegation
- Perform the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal, Provincial and Municipal Acts, Regulations, Guidelines, best practices and the operational policies of the United Counties of Leeds and Grenville
- Maintain and respect the confidentiality of families / individuals as per the Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA)
- Ensure that ongoing work with families / individuals and fellow staff was conducted in a manner that is respectful, empowering and demonstrated a strong customer service philosophy
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Case Manager
United Counties of Leeds & Grenville, Human Services
05.2011 - 05.2017
- Assess and case manage Ontario Works clients to develop an appropriate plan for seeking financial independence
- Advocating and advising on available education and community resources to assist client with their job search
- Monitor client's progress and issuing appropriate financial supports
- Liaise with Ontario Work managers, supervisors and case workers regarding client's progress
- Training new team members
- Participating on varying committees such as the Joint Health and Safety Committee
- Evaluated client eligibility for assistance according to the Ontario Works Act, Ontario Disability Support Program and other applicable legislation and policies and appropriate action to be taken
- Developed appropriate case management and service plan to best suit the client's needs
- Responded to clients queries, complaints and emergencies
- Calculated entitlement and overpayment as the client situation necessitates
- Assist clients in the United Counties Of Leeds And Grenville with their issues regarding their hydro, landlord issues
- Mediated and negotiated with the various utility companies and clients landlords in order to assist client with maintaining their housing needs
- Calculate client's overpayment as per eligibility regulations Collected third party information as it pertains to allegation
- Informed clients regarding the necessary agencies and associations in the community to assist with them to move forward
- Performed the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal, Provincial and Municipal Acts, Regulations, Guidelines, best practices and the operational policies of the United Counties of Leeds and Grenville
- Maintain and respect the confidentiality of families / individuals as per the Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA)
- Ensure that ongoing work with families / individuals and fellow staff is conducted in a manner that is respectful, empowering and demonstrates a strong customer service philosophy
- Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve and refer families/individuals
- Initiate case planning to support client success, which may include case conferences, off-site appointments and home visits
- Develop, negotiate and monitor families / individuals participation agreements, leases, service plans, assessments and job retention strategies
- Maintain high level of computer proficiency for all relevant divisional software
- Provide back-up support and coverage to all Case Managers as required
- Perform duties as required in the event of a declared peacetime State of Emergency as per the United Counties of Leeds and Grenville Emergency Plan
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Youth Worker
Woodcock Youth Centre
05.2010 - 09.2010
- Participate in the assessment, goal setting and progress evaluation of children/youth
- Teaching children/youth to relate in a socially appropriate manner through the use of daily routines and activities
- Monitoring clients in a residential setting and ensures their safety and wellbeing
- Providing behaviour management counseling to clients on a one-to-one and/or group basis by performing duties such as providing feedback on clients behavior, teaching coping techniques and adaptive behavior and providing guidance and support
- Providing emotional support and crisis intervention to clients which may include non-violent physical interventions
- Ensuring communication and liaison between group home, school, family and the community
- Ensuring that clients physical needs are met by performing duties such as assisting with basic personal hygiene, preparing meals, and administering medication as required in accordance with established guidelines, procedures and instructions
- Other employment experience available upon request
Education
Social Service Worker Diploma (Honours) -
Algonquin College
Perth, Ontario01.2011
Ontario Secondary School Diploma - undefined
Thousand Islands Secondary School
01.1999
Skills
- Effective problem resolution
- Client case management
- Strong prioritization skills
- Case documentation
- Effective communication
- Multitasking proficiency
- Documentation and reporting
- Client relationship management
- Effective decision-making
- Resolution strategies
Timeline
Case Manager - Social Housing
United Counties of Leeds and Grenville
07.2021 - Current
Contingency Case Manager
United Counties of Leeds & Grenville, Human Services
01.2019 - Current
Eligibility Verification Process Case Manager
United Counties of Leeds & Grenville, Human Services
05.2017 - 01.2019
Case Manager
United Counties of Leeds & Grenville, Human Services
05.2011 - 05.2017
Youth Worker
Woodcock Youth Centre
05.2010 - 09.2010
Ontario Secondary School Diploma - undefined
Thousand Islands Secondary School
Social Service Worker Diploma (Honours) -
Algonquin College
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