Proven Lead Technician with a track record of excellence in troubleshooting and repair, and a knack for fostering teamwork, showcased at Lock Surgeon. Skilled in customer service and technical troubleshooting, consistently delivering quality solutions and driving team productivity. Renowned for problem-solving abilities and a positive attitude, ensuring high standards of service and safety.
Hi, I’m
David Simonton
Calgary
Summary
Overview
5
years of professional experience
1
Certification
Work History
Assa Abloy
Field Service Technician
10.2023 - 06.2024
Job overview
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
Lock Surgeon
Lead Technician
10.2019 - 07.2023
Job overview
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
Education
RDCRed Deer, AB
No Degree from Locksmith
03-2022
University Overview
- Completed College-level Coursework: LOCK SMITH APPRENTICESHIPS
- RDC, Completed 2022
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Customer training
- Inventory management
- Valid Driver's license
- Power tools operation
- Repair and installation
- Installation and maintenance
- Electrical troubleshooting
- Hardware and software installation
- Schematic interpretation
- Service quality
- Diagnostic testing
- Tool management
- Project management
- Power tools
- Team supervision
- Quality assurance
- Hand tools proficiency
- Following safety practices
Certification
- Locksmith License – Associated Locksmiths of America or [State] licensing entities.
Timeline
Field Service Technician
Assa Abloy
10.2023 - 06.2024
Lead Technician
Lock Surgeon
10.2019 - 07.2023
- Locksmith License – Associated Locksmiths of America or [State] licensing entities.
RDC
No Degree from Locksmith
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