David Silva

Portuguese Ball Hockey Association · FreelancePortuguese Ball Hockey Association · FreelanceNov 2024 - Present · 1 yr 3 mosNov 2024 to Present · 1 yr 3 mosToronto, Ontario, CanadaToronto, Ontario, Canada
Vice President OperationsVice President Operations

• Responsible for Organizational growth from a 2 man operation to 15 Volunteers
  Created Organizational Structure, Job Descriptions, Executive Committee, Background check process to match a true Non Profit organization structure.
  
  Set up IT process and applications to facilitate growth in social media, Payment structures, marketing and banking processes, including hiring of Treasurer
  
  Developed baseline for operations from a Team perspective for teams competing internationally in the World Championships for Ball Hockey. Including establishing working budget and tracking of all funds generated and spent for that individual team
  
  Started Annual Golf Tournament to generate funds for organization. Recruited Sponsors, Sold Apparel and secured prizing for raffle ticket sales.
  
  Successfully guided the Masters Team to the organization's first World Championship Medal in Bermuda in 2025
  
  Initiated the creation of additional teams to compete for the World Championships including a Under 18 Youth Team, doubling the number of teams for the organization.
• Directed operational strategy to enhance efficiency and reduce costs across multiple departments.
• Implemented process improvements that streamlined workflows and increased overall productivity.
• Managed resource allocation to optimize operational performance and align with business objectives.
• Established key performance indicators to measure success and drive accountability within operations teams.
• Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
• Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
• Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
• Identified opportunities to improve business process flows and productivity.
• Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
• Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.

• Recruited Partners, Vendors to Partner with Organization
• Managed relationships from inception to account management
• Developed strategic partnerships with key stakeholders to enhance channel performance.
• Analyzed market trends to identify growth opportunities and drive sales initiatives.
• Negotiated contracts with partners, ensuring favorable terms and compliance with company policies.
• Facilitated channel engagement to support territory sales goals.
• Coordinated sales activities with partners and resellers to identify and close new business.
• Managed key accounts to ensure customer satisfaction, retention, and ongoing business development opportunities.

• Delivery of packages to customers with care and in a timely fashion

• Recruited, Coached and developed sales teams that successfully achieved 15% above yearly target performance
• Managed and monitored CRM tool, establishing protocols for success through proper pipeline management, timely contact and understanding of closing ratios to achieve above target results
• Created new revenue streams in key metric resulting in over $50K per month of reoccurring revenues
• Developed territory plan to maximize prospecting opportunities and improve new client contact resulting in increased pipeline and sales

• Simplified and streamlined resale procedures for territory. Saved an average of five non-revenue days per car, translating to 20K per year in saved expenses
• Solved a contract dispute for organization by analyzing and improving the billing process to meet customer needs. Reduced over 60-day collection invoices by 85%
• Planned, organized, and delegated work and effectively achieved objectives within established dateline and schedules

• Provided and delivered high quality service. Location improved customer service index from 62% to 80%
• Encouraged and fostered group dynamics to unmotivated team. Led team to establish largest on rent record in Canadian history
• Developed and implemented a new sales compensation and incentive program to achieve a better balance between performance and reward incentive increasing annual revenue by 30%