David Sheldrick
London,Ontario
Summary
I am a highly motivated and hardworking team-player, with a great attention to detail. With over a decade of management, manufacturing, restoration and customer service experience in the industrial sector, I am confident that my skills could be an asset to your company. I would welcome the opportunity to meet with you and discuss any openings your may have and see how I can contribute to your company's vision.
Overview
16
16
years of professional experience
Work History
Natural Stone Technician
Various Granite Shops
05.2004 - 05.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Addressed routine equipment maintenance according to established schedule.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
Service Manager - Granite Division
Stonex Granite & Quartz Inc.
11.2016 - 01.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
Project Manager - Granite Division
Casey's Creative Kitchens
01.2013 - 01.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
Shipping/Receiving Technician
Essential Turbines Inc.
01.2007 - 01.2008
- Supported company sustainability initiatives by properly disposing of packaging materials and actively participating in recycling programs.
- Contributed to cost-saving initiatives by identifying opportunities for process improvements within the receiving department.
- Ensured compliance with quality standards during the inspection of incoming products, reducing return rates due to defective items.
- Assisted in resolving shipment discrepancies through effective communication with vendors and escalating issues when necessary.
Education
George Brown College
Montreal, QC
OSG
01.2016
London, ON
01.2016
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Troubleshooting
- Maintenance and repairs
- Installation and Repair
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Work Planning and Prioritization
- System Troubleshooting
- Heavy Lifting
- Repair services
- Workload Management
- Deadline-oriented
- Relationship Building
- Safety Equipment
- Performance Improvement
- Mechanical Aptitude
- Tech-Savvy
- Information tracking
- Issue Analysis
- Complex Repairs
- Project Management
- System Tests
- Innovation Skills
- Cost Control
- Safety Management
- Worksite preparation
- Estimating abilities
Languages
English
Full Professional
French
Native or Bilingual
References
- Scott Morrell, Stonex Granite and Quartz Inc, 905-979-8532
- Robert Geerts, Bernardo Group Limited, 519-438-5159
- Antony Ward, Tricar Assistant Finishing Supervisor, 226-973-9525
- Jonathan Katz, Supervisor at KatznHammer Constrution, 519-902-5289
Timeline
Service Manager - Granite Division
Stonex Granite & Quartz Inc.
11.2016 - 01.2018
Project Manager - Granite Division
Casey's Creative Kitchens
01.2013 - 01.2016
Shipping/Receiving Technician
Essential Turbines Inc.
01.2007 - 01.2008
Natural Stone Technician
Various Granite Shops
05.2004 - 05.2020
George Brown College
Montreal, QC
OSG
London, ON