To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Leadership abilities leading a team of 50 personnel with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in the assisted living realm. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Chief Operating Officer
Angelocity Homecare
01.2022 - 02.2025
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Developed innovative sales and marketing strategies to facilitate business expansion.
Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Oversaw business-wide changes to modernize procedures and organization.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Security Forces, Patrolman and Dispatcher
United States Air Force, USAF
02.2012 - 04.2022
Patrolled grounds to monitor status and safety of premises.
Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
Maintained confidentiality of special reports and collected data.
Reviewed log records to obtain pertinent information relevant to shift.
Led, managed and performed force protection duties to protect personnel and resources.
Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
Gave presentations at community groups and public events highlighting work of police officers and special teams.
Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
Backed up patrol officers during difficult stops or to answer complex questions.
Commanded on-scene tactical teams during critical incidents.
Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
Insurance Agent
California Life And Disability
02.2012 - 02.2015
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Approached potential clients by using direct marketing mailings and phone contacts.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Obtained underwriting approval by completing application for coverage.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Met with customers to provide information about available products and policies.
Calculated premiums and established payment methods for sales.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Casino Banker
Garden City Casino
02.2009 - 01.2012
Supplied currency, coin and gaming checks to other departments.
Maintained and monitored funds on assigned shift.
Prepared forms for countdown of coins and reconciled accountability in accordance with established policies and procedures.
Counted cash and casino chips to accurately reconcile transaction reports.
Calculated and verified value of players' winnings or losses.
Balanced books with daily summary reconciliations.
Oversaw casino floor activity to foster efficient service and maintain guest safety.
Manager
Con Agra
01.2007 - 11.2008
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Assistant Warehouse Manager
Ma Labs
01.2002 - 01.2005
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Tracked production and quality control systems to proactively identify deficiencies.
Conducted research to address shipping errors and packaging mistakes.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
Oversaw daily operations and shipping and handling processes.
Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
Double checked records, daily reports and inventory transactions to identify and correct variances.
Maintained top performance standards while working in hot warehouse environment.
Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Recorded information, shortages and discrepancies to keep records current and accurate.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Certificate of Completion - Medical Assistant And EMT
Unitek College - Fremont
Fremont, CA
12.2006
Associate of Science - Occupational Therapy
De Anza College
Cupertino, CA
06.2005
Skills
Strategic portfolio oversight
Operational efficiency assessment
Team leadership
Operational management
Process oversight
Operational planning
Motivational leadership skills
Integrity and Transparency
Organizational strategy
Executive team management
Growth strategy implementation
Effective Communicator and Public Speaker
Developing Operational Improvements
Detail-oriented quality management
Risk and Mitigation Analysis
Operating Practices
Raising Capital
Thrive Under Pressure
People and Culture
Innovative and Visionary
Management Team Leadership
Mission and Vision
Balanced Work Ethic
Expectation Management
Human Resources Oversight
Adaptable and Flexible
Analytical and Critical Thinker
Timeline
Chief Operating Officer
Angelocity Homecare
01.2022 - 02.2025
Security Forces, Patrolman and Dispatcher
United States Air Force, USAF
02.2012 - 04.2022
Insurance Agent
California Life And Disability
02.2012 - 02.2015
Casino Banker
Garden City Casino
02.2009 - 01.2012
Manager
Con Agra
01.2007 - 11.2008
Assistant Warehouse Manager
Ma Labs
01.2002 - 01.2005
Associate of Science - Occupational Therapy
De Anza College
Certificate of Completion - Medical Assistant And EMT
Director of Clinical Services; Alternate Administrator at Heritage Homecare, Inc. dba Choice HomecareDirector of Clinical Services; Alternate Administrator at Heritage Homecare, Inc. dba Choice Homecare