David S. Bailey
Hamilton,Canada
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Support - Emergency Department
St. Joseph’s Healthcare Hamilton
Hamilton, Canada
06.2024 - Current
- Receive and register patients arriving in the Emergency Department and update demographic details
- Receive any accompanying paper work from patient, scan into Epic and attach to ED chart
- Assign appropriate health coverage to the hospital account and prepared payment agreement forms for non-OHIP coverages
- Initiate WSIB for workplace accidents
Business Clerk - Emergency Department
Hamilton Health Sciences - Juravinski Hospital
Hamilton, Canada
03.2022 - Current
- Patient registration, health insurance coverage confirmation, and billing for uninsured patients
- Page on-call specialists for ED physicians
- Answer inquiries regarding patients (internal and external requests)
- Prepare various external forms for physicians (WSIB, Rabies Exposure Reporting, etc)
- Scan external documents into patient chart into Epic
Administrative Support - Urgent Care
St. Joseph's Healthcare Hamilton
Hamilton, Canada
03.2023 - 06.2024
- Receive and register patients arriving in the Urgent Care department
- Ensure demographics are correct, update and ensure the family doctor on file is correct
- Collect a basic reason for visit and move chart ahead where appropriate
- Initiate WSIB and ensure other appropriate health coverages are on file
Administrative Support - Eye Clinic
St. Joseph’s Healthcare Hamilton
Hamilton, Canada
02.2023 - 03.2023
- Register patients arriving at the Eye Clinic
- Add required charges to the hospital account for non-OHIP procedures
- Add appointments as required to the daily schedule
- Prepare billing sheets and payment agreement forms as required
Administrative Support - COVID Clinics
St. Joseph's Healthcare Hamilton
Hamilton, Canada
11.2020 - 02.2023
- Provide administrative support to the COVID Assessment Clinic, Vaccine Clinic, Monoclonal Antibody Clinic and Cold, COVID and Flu Clinic
- Assist in directing patients in flow through the clinics
- Register patients arriving at the clinic in DoveTale (Epic)
- Field questions regarding COVID-19, vaccine schedule and treatments available
- Process Payment Agreement forms for non-OHIP patients
- Assist nursing staff with referral triage at the MAB clinic and call patients to book appointments for treatment
- Scheduling of three clinic staff and timesheet completion (May 2022 – Feb 2023)
CritiCall Call Agent - CritiCall Ontario
Hamilton Health Sciences - CritiCall Ontario
Hamilton, Canada
06.2009 - 03.2022
- Collection of appropriate patient details as required for case facilitation
- Connect medical specialists to referring physicians for urgent consults or referrals
- Documentation of the referral/consultation process for each LHIN
- Follow escalation processes and liaise with Medical Directors as appropriate
- Liaising with the CCSO and community partners as required for the moderate surge process
- Facilitate transport coordination under the ONTC guidelines for Life/Limb referrals (Since Dec 2015)
- Employee Member – Quality Operations Committee (Mar 2017 – Present)
- CritiCall Ontario Site Safety Officer (Mar 2013- Apr 2014)
- JHSC certified member (Mar 2010 – Apr 2014)
- Shift Lead and Trainer (2012-2014)
Clerk Typist 4 - Information Desk
Hamilton Health Sciences - All Sites
Hamilton, Canada
01.2009 - 06.2009
- Provide direction to visitors/patients to the hospital and to various departments within
- Connect patient telephone services and collect deposits for service
- Cash and Credit reconciliation report and deposit for the Finance department (patient phone service)
- Swap out defective physician pagers as required
Education
Ontario College Certificate - Personal Support Worker
Mohawk College
Hamilton, ON08.2025
Certificate - Office Administration – General
Mohawk College
Hamilton, ON12.2024
Certificate - Medical Transcriptionist
Mohawk College
Hamilton, ON09.2023
Certificate - Ward Clerk
Mohawk College
Hamilton, ON08.2009
Skills
- Patient registration
- Medical billing
- Epic
- Healthcare documentation
- Customer service
- Task prioritization
- Microsoft office
- Clerical support
Certification
- JHSC Certified
- CPR/AED and First Aid Certified
- NVCI (Non-Violent Crisis Intervention) Certified
- GPA (Gentle Persuasive Approaches) Certified
References
References available upon request.
Timeline
Administrative Support - Emergency Department
St. Joseph’s Healthcare Hamilton
06.2024 - Current
Administrative Support - Urgent Care
St. Joseph's Healthcare Hamilton
03.2023 - 06.2024
Administrative Support - Eye Clinic
St. Joseph’s Healthcare Hamilton
02.2023 - 03.2023
Business Clerk - Emergency Department
Hamilton Health Sciences - Juravinski Hospital
03.2022 - Current
Administrative Support - COVID Clinics
St. Joseph's Healthcare Hamilton
11.2020 - 02.2023
CritiCall Call Agent - CritiCall Ontario
Hamilton Health Sciences - CritiCall Ontario
06.2009 - 03.2022
Clerk Typist 4 - Information Desk
Hamilton Health Sciences - All Sites
01.2009 - 06.2009
Ontario College Certificate - Personal Support Worker
Mohawk College
Certificate - Office Administration – General
Mohawk College
Certificate - Medical Transcriptionist
Mohawk College
Certificate - Ward Clerk
Mohawk College