Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

David S. Bailey

Hamilton,Canada

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Support - Emergency Department

St. Joseph’s Healthcare Hamilton
Hamilton, Canada
06.2024 - Current
  • Receive and register patients arriving in the Emergency Department and update demographic details
  • Receive any accompanying paper work from patient, scan into Epic and attach to ED chart
  • Assign appropriate health coverage to the hospital account and prepared payment agreement forms for non-OHIP coverages
  • Initiate WSIB for workplace accidents

Business Clerk - Emergency Department

Hamilton Health Sciences - Juravinski Hospital
Hamilton, Canada
03.2022 - Current
  • Patient registration, health insurance coverage confirmation, and billing for uninsured patients
  • Page on-call specialists for ED physicians
  • Answer inquiries regarding patients (internal and external requests)
  • Prepare various external forms for physicians (WSIB, Rabies Exposure Reporting, etc)
  • Scan external documents into patient chart into Epic

Administrative Support - Urgent Care

St. Joseph's Healthcare Hamilton
Hamilton, Canada
03.2023 - 06.2024
  • Receive and register patients arriving in the Urgent Care department
  • Ensure demographics are correct, update and ensure the family doctor on file is correct
  • Collect a basic reason for visit and move chart ahead where appropriate
  • Initiate WSIB and ensure other appropriate health coverages are on file

Administrative Support - Eye Clinic

St. Joseph’s Healthcare Hamilton
Hamilton, Canada
02.2023 - 03.2023
  • Register patients arriving at the Eye Clinic
  • Add required charges to the hospital account for non-OHIP procedures
  • Add appointments as required to the daily schedule
  • Prepare billing sheets and payment agreement forms as required

Administrative Support - COVID Clinics

St. Joseph's Healthcare Hamilton
Hamilton, Canada
11.2020 - 02.2023
  • Provide administrative support to the COVID Assessment Clinic, Vaccine Clinic, Monoclonal Antibody Clinic and Cold, COVID and Flu Clinic
  • Assist in directing patients in flow through the clinics
  • Register patients arriving at the clinic in DoveTale (Epic)
  • Field questions regarding COVID-19, vaccine schedule and treatments available
  • Process Payment Agreement forms for non-OHIP patients
  • Assist nursing staff with referral triage at the MAB clinic and call patients to book appointments for treatment
  • Scheduling of three clinic staff and timesheet completion (May 2022 – Feb 2023)

CritiCall Call Agent - CritiCall Ontario

Hamilton Health Sciences - CritiCall Ontario
Hamilton, Canada
06.2009 - 03.2022
  • Collection of appropriate patient details as required for case facilitation
  • Connect medical specialists to referring physicians for urgent consults or referrals
  • Documentation of the referral/consultation process for each LHIN
  • Follow escalation processes and liaise with Medical Directors as appropriate
  • Liaising with the CCSO and community partners as required for the moderate surge process
  • Facilitate transport coordination under the ONTC guidelines for Life/Limb referrals (Since Dec 2015)
  • Employee Member – Quality Operations Committee (Mar 2017 – Present)
  • CritiCall Ontario Site Safety Officer (Mar 2013- Apr 2014)
  • JHSC certified member (Mar 2010 – Apr 2014)
  • Shift Lead and Trainer (2012-2014)

Clerk Typist 4 - Information Desk

Hamilton Health Sciences - All Sites
Hamilton, Canada
01.2009 - 06.2009
  • Provide direction to visitors/patients to the hospital and to various departments within
  • Connect patient telephone services and collect deposits for service
  • Cash and Credit reconciliation report and deposit for the Finance department (patient phone service)
  • Swap out defective physician pagers as required

Education

Ontario College Certificate - Personal Support Worker

Mohawk College
Hamilton, ON
08.2025

Certificate - Office Administration – General

Mohawk College
Hamilton, ON
12.2024

Certificate - Medical Transcriptionist

Mohawk College
Hamilton, ON
09.2023

Certificate - Ward Clerk

Mohawk College
Hamilton, ON
08.2009

Skills

  • Patient registration
  • Medical billing
  • Epic
  • Healthcare documentation
  • Customer service
  • Task prioritization
  • Microsoft office
  • Clerical support

Certification

  • JHSC Certified
  • CPR/AED and First Aid Certified
  • NVCI (Non-Violent Crisis Intervention) Certified
  • GPA (Gentle Persuasive Approaches) Certified

References

References available upon request.

Timeline

Administrative Support - Emergency Department

St. Joseph’s Healthcare Hamilton
06.2024 - Current

Administrative Support - Urgent Care

St. Joseph's Healthcare Hamilton
03.2023 - 06.2024

Administrative Support - Eye Clinic

St. Joseph’s Healthcare Hamilton
02.2023 - 03.2023

Business Clerk - Emergency Department

Hamilton Health Sciences - Juravinski Hospital
03.2022 - Current

Administrative Support - COVID Clinics

St. Joseph's Healthcare Hamilton
11.2020 - 02.2023

CritiCall Call Agent - CritiCall Ontario

Hamilton Health Sciences - CritiCall Ontario
06.2009 - 03.2022

Clerk Typist 4 - Information Desk

Hamilton Health Sciences - All Sites
01.2009 - 06.2009

Ontario College Certificate - Personal Support Worker

Mohawk College

Certificate - Office Administration – General

Mohawk College

Certificate - Medical Transcriptionist

Mohawk College

Certificate - Ward Clerk

Mohawk College

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