Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certifications
Timeline
Generic
DAVID MILITO

DAVID MILITO

Technical Writer / Content Developer
Ottawa,Canada

Summary

Professional content specialist with strong expertise in creating engaging and compelling written materials. Proven ability to adapt to changing project needs and collaborate effectively with team members to achieve impactful results. Skilled in SEO, content strategy, and multimedia integration, with focus on delivering high-quality content that meets organizational goals. Reliable and versatile, ready to contribute to any content development challenge.

Overview

17
17
years of professional experience

Work History

Content Developer / Technical Writer

IBM
Ottawa, Canada
02.2020 - 05.2025
  • Company Overview: Lead Technical Writer for IBM Db2 Warehouse and IBM Db2 on Cloud products – SaaS
  • Lead Technical Writer for IBM Db2 Warehouse and IBM Db2 on Cloud products – SaaS
  • Associate developer for other Db2 products
  • Created and updated all Db2 online content through topic creation, editing, video, and blogs
  • Documented 10–12 product releases per year in an Agile environment
  • Migrated content system from IDCMS to Github increasing productivity through item re-use with product capability
  • Participated in Db2 Cloud products' Gartner report review, leading to 'Outperform' rating
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Developed working relationship with customers as a Lab Advocate resulting in greater collaboration
  • Presented at yearly Db2 user conference – IDUG
  • Mentored 4 new interns and hires
  • Worked with development and product management as key stakeholders in the documentation process
  • Met with development weekly to reduce item backlogs - reduced backlog by 50%
  • Lead Technical Writer for IBM Db2 Warehouse and IBM Db2 on Cloud products – SaaS

Content Developer / Technical Writer

IBM
Ottawa, Canada
11.2017 - 02.2020
  • Created precise, detailed documentation for IBM Cognos Analytics software in a fast paced environment
  • Met with all stakeholders in the software development pipeline to keep customers apprised of new features and updated processes

Support Analyst

IBM
Ottawa, Canada
08.2015 - 11.2017
  • Company Overview: Front line support for IBM's new Watson Analytics Cloud Technology Platform
  • Front line support for IBM's new Watson Analytics Cloud Technology Platform
  • Direct customer on-boarding for software and devops/cloudops setup
  • Front line support for IBM's new Watson Analytics Cloud Technology Platform

Senior Technical Analyst

IBM/Cognos
Ottawa, Canada
01.2008 - 08.2015
  • Company Overview: Business Analytics Software – Customer Support, Ottawa
  • Software Support for Cognos BI products on a variety of platforms
  • Account Management responsibilities involved in Defect Resolution from initial triage and discovery to fix implementation
  • Customer relationship management responsibilities and software life-cycle support
  • Worked closely with development, sales, product, and consulting teams worldwide
  • Extensive work with global partners in Japan, Australia, and Europe
  • Business Analytics Software – Customer Support, Ottawa

Education

Bachelors Degree - Social Sciences

University of Ottawa
Ottawa
09.1993 - 05/1997

Software Support Certificate -

Algonquin College
Ottawa

Skills

  • Agile
  • CRM
  • DITA
  • Drupal
  • GitHub
  • HTML
  • Documentation standards
  • Content strategy
  • JIRA
  • Linux
  • Markdown
  • Oxygen XML
  • SEO
  • Visual Studio
  • Technical writing
  • Content migration
  • User documentation

Volunteer Experience

Proud Blood Donor, Madd

Languages

  • English, Native
  • French, Advanced
  • Italian, Intermediate

Certifications

  • IBM Content Quality Badge - 2025 (credly.com)

Timeline

Content Developer / Technical Writer

IBM
02.2020 - 05.2025

Content Developer / Technical Writer

IBM
11.2017 - 02.2020

Support Analyst

IBM
08.2015 - 11.2017

Senior Technical Analyst

IBM/Cognos
01.2008 - 08.2015

Bachelors Degree - Social Sciences

University of Ottawa
09.1993 - 05/1997

Software Support Certificate -

Algonquin College

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DAVID MILITOTechnical Writer / Content Developer