David Ruiz
Los Angeles
Summary
Dynamic professional with a proven track record in customer service and sales proficiency, notably at AutoZone. Excelled in roles requiring good communication, empathy, and teamwork, significantly enhancing store performance. Skilled in inventory monitoring and adept at leveraging adaptive learning to resolve customer issues, ensuring satisfaction and loyalty.
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
2
2
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
01.2024 - Current
- Researched issues to obtain appropriate answers to customer inquiries.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Attended to customer complaints and processed product return or replacement requests.
Sales Associate
AutoZone
09.2022 - 01.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Psychology
California State Polytechnic University, Pomona
Pomona, CAHigh School Diploma -
John C. Fremont High School
Los Angeles, CA06-2021
Skills
- Good communication skills
- Empathy and patience
- Adaptive learning
- Sales proficiency
- Customer service
- Inventory monitoring
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
Languages
Spanish
Professional Working
Interests
- Kayaking
- Camping
- Reading
- Team Sports
- Hiking
- Video Gaming
- Playing Sports
- Auto Repair/Restoration
Timeline
Retail Service Specialist
O'Reilly Auto Parts
01.2024 - Current
Sales Associate
AutoZone
09.2022 - 01.2024
No Degree - Psychology
California State Polytechnic University, Pomona
High School Diploma -
John C. Fremont High School
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