David Rojas
Pico Rivera
Summary
Dynamic team leader with a proven track record at Chick-fil-A and sales success in a fast-paced gym environment. Experienced in driving productivity through effective conflict resolution, customer engagement, and performance coaching. Skilled in people management, team motivation, and achieving sales targets while fostering an inclusive culture that boosts satisfaction and empowers top performers. Committed to excellence in service and results-driven performance.
Overview
7
7
years of professional experience
Work History
Sales Counselor
LA Fitness
05.2025 - Current
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Took initiative to stay updated on industry news, attending relevant conferences and workshops, ensuring the sales approach remained relevant and competitive.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Streamlined the sales process by implementing CRM software, resulting in improved lead tracking and follow-up efficiency.
Team Leader
Chick-fil-A
05.2021 - 05.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Team Member
Target
10.2018 - 04.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Education
Bachelor - Kinesiology
California State University, Fullerton
Fullerton, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Team supervision
- Conflict resolution
- Quality improvement
- Flexible schedule
- Sales presentations
- Customer relations
Languages
Spanish
Native or Bilingual
Education
true
Timeline
Sales Counselor
LA Fitness
05.2025 - Current
Team Leader
Chick-fil-A
05.2021 - 05.2025
Team Member
Target
10.2018 - 04.2019
Bachelor - Kinesiology
California State University, Fullerton
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