David Rojas
Pico Rivera
Summary
Dynamic team leader with a proven track record at Chick-fil-A, enhancing productivity through effective conflict resolution and quality improvement. Skilled in people management and team motivation, I foster an inclusive culture that drives customer satisfaction and empowers top performers. Committed to achieving excellence in team performance and service standards.
Overview
7
7
years of professional experience
Work History
Team Leader
Chick-fil-A
05.2021 - 05.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Team Member
Target
10.2018 - 04.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Education
Bachelor - Kinesiology
California State University, Fullerton
Fullerton, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Team supervision
- Conflict resolution
- Quality improvement
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Chick-fil-A
05.2021 - 05.2025
Team Member
Target
10.2018 - 04.2019
Bachelor - Kinesiology
California State University, Fullerton
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