David Rico
Ottawa,ON
Summary
Dependable high-energy retail sales professional with experience in dynamic, high-performance environments, team leadership, and customer service. Skilled in processing transactions, stocking the floor, arranging merchandise, and sales. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon.com, Inc.
04.2021 - Current
- Worked as a Process Assistant, as part of the leadership team ensuring daily productivity and quality metrics were met, coaching associates to improve performance, motivation, and safety, delivering quarterly reports on a variety of metrics for monitoring and analyzing.
- Worked as Amnesty Floor Manager, resolving issues with Robotic units, and maintaining the floor clean from fallen products.
- Provided training on various process paths creating a stronger, more flexible workforce.
- Worked as an ambassador, guiding, coaching, and welcoming new hires into Amazon.
- Monitored Associates' quality and coached them to ensure daily quality goals were met, filing reports to upper management regarding quality problems and providing solutions.
- Delivered spreadsheet reports with crucial statistics regarding the inbound and CAP department's performance in terms of quality and productivity.
- Processed daily orders through multi-carrier manifest system.
- Lifted, packed, and organized products over 100 pounds daily.
- Fulfilled daily orders ensuring timely shipping.
Grocery Clerk
Metro Inc.
08.2019 - 04.2021
- Enthusiastically and kindly communicated with customer's to address questions and concerns
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
High School Diploma -
Saint Mother Teresa Highschool
Ottawa, ON06.2020
Skills
- Leadership
- Customer service
- Sales
- Interpersonal skills
- Attention to detail
- Critical, creative thinking
- Articulate and communicative
- Upbeat and driven personality
- High integrity
- Calm and professional Under Pressure
- Flexibility
Languages
- English -Fluent
- French -Fluent
- Spanish -Native
Timeline
Fulfillment Associate
Amazon.com, Inc.
04.2021 - Current
Grocery Clerk
Metro Inc.
08.2019 - 04.2021
High School Diploma -
Saint Mother Teresa Highschool
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