David Ricci
SACRAMENTO
Summary
Highly organized, dynamic, and driven with notable experience in managing office tasks, coordinating meetings, and maintaining databases. Demonstrates robust skills in time management, multitasking and problem-solving. Notably improved efficiency through creation of comprehensive filing systems and optimization of office procedures in past roles.
Overview
17
17
years of professional experience
Work History
Office Technician
Sacramento Valley Charter School
10.2023 - Current
- In addition to duties assigned as needed by Sacramento Valley Charter School, the Office Technician serves as the first line of support for the office and staff, providing a blend of administrative and basic technology assistance.
- This role supports daily school operations, staff needs, and contributes to the effective functioning of the technology team. The Office Technician helps maintain an efficient front office, resolves routine technical issues, and escalates complex problems to the appropriate department staff.
- Serve as front office support: greet visitors, manage phone lines, direct inquiries.
- Monitor and track daily student and staff attendance; generate and maintain attendance reports.
- Assist with new student enrollment, file transfers, and CALPADS-related documentation.
- Coordinate scheduling and communications for substitute teachers.
- Maintain inventory and ordering for office supplies.
- Support internal communications, schedule meetings, prepare certificates and communications for student recognitions.
- Assist in event planning and coordination.
- Provide support with basic HR processes such as interview scheduling and job posting maintenance.
- Assist with medication records, compliance tracking, and health documentation in coordination with health aide/nurse.
- Provide basic first-response tech support to office and instructional staff (e.g., printers, Wi-Fi connectivity, AV equipment).
- Track and maintain shared Smart Sheets, staff directories, and tech equipment logs.
- Support deployment and documentation of staff technology check-outs.
- Escalate advanced technical issues to the Technology Coordinator or support team.
- Assist with minor troubleshooting during events or assemblies.
- Help manage access to shared drives, calendars, and communication tools.
- Strong organizational and multitasking abilities.
- Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar).
- Familiarity with basic office equipment and standard troubleshooting procedures.
- Excellent verbal and written communication skills.
- Ability to learn and adapt to new software platforms and digital tools.
- Collaborative and professional demeanor.
- Discretion in handling sensitive or confidential information.
QA/QC Agent, Remote
Tek Systems
05.2023 - 09.2023
- Responsible for quality control test of applicant eligibility determinations based on program requirements.
- Ensure process and policy standards were followed to meet program compliance requirements.
- Validate program pathway eligibility in accordance with program policy and procedures.
- Identify and discuss issues and proposed solutions with leadership.
- Monitor and maintain applicant electronic files through progression of file lifecycle.
- Effectively communicate identified compliance issues and corrective actions to analysts, elevate training needs as needed.
- Apply critical thinking and problem solving to complete applicant files.
- Ability to work independently in a remote environment, seeking and helping when needed.
- Preferred 1 - 2 years of quality assurance experience or compliance auditing.
- Observing skills, strong drive-in promoting quality and compliance culture.
- Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel), able to learn new software and database/management information systems.
- Excellent verbal, interpersonal and written communication skills.
- Exceptional ability to articulate details in a manner understandable to a variety of individuals in person.
- Ability to work successfully with socio-economic and ethnically diverse applicants.
- Team player skilled in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
- Strong analytical skills, including knowledge of Audit/Accounting/Finance.
QA/QC Agent, Remote
Maximus
07.2022 - 02.2023
- Develop working relationships with customers and monitor engagement and progress.
- Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
- Conduct workshops and other training related services for customers.
- Exhibit considerable programmatic knowledge and support customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
- Support customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, childcare, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Follow-up with customers to ensure that their needs are met, and questions and concerns are resolved.
- Maintain accurate and timely case notes on all customer contacts and document activities.
Gaming Associate
Knighted Ventures LLC
Livermore
03.2020 - 07.2022
- Curated the overall gaming experience.
- Acted as referees to audit and protect the integrity of the game.
- Managed all table accounting procedures.
- Verified financial transactions and payouts.
- Trained new associates.
Package Handler-Pre-Loader
UPS
Sunnyvale
11.2016 - 06.2019
- Key responsibilities of a UPS package handler include:
- Sorting and Loading: Grouping and sorting packages for delivery routes and loading them onto trucks.
- Scanning: Scanning packages to track their progress and ensure accurate delivery.
- Lifting and Handling: Moving packages of varying weights and sizes, often using tools like conveyor belts and dollies.
- Following Safety Guidelines: Adhering to safety protocols to prevent injuries and ensure the safe handling of packages.
- Communication: Following written and verbal instructions from supervisors and communicating with other team members.
- Customer Service: Providing a positive customer experience when dealing with customers at the hub or during deliveries.
Printing/Delivery/Shipping and receiving
Huntford Printing
Milpitas
06.2016 - 01.2019
- Operating and Maintaining Equipment: This includes running digital and large format printers, as well as bindery and finishing equipment. It may also involve minor repairs and maintenance, such as replacing supplies and ensuring equipment is in good working order.
- File Preparation and Pre-press: Preparing digital files for printing, which may involve tasks like typesetting, using software like Adobe Acrobat or InDesign, and ensuring files are compatible with the printing equipment.
- Customer Service and Interaction: Communicating with customers to understand their printing needs, clarify specifications, and provide estimates or advice. This may also involve answering questions, resolving issues, and ensuring customer satisfaction.
- Inventory Management: Tracking paper stock, supplies, and other materials needed for printing. This may involve ordering supplies, organizing inventory, and ensuring adequate stock levels to meet production needs.
- Quality Control: Ensuring the quality of printed materials, which may involve adjusting equipment or file settings to achieve the desired results.
- General Maintenance: Keeping the print shop clean and orderly, and assisting with other maintenance tasks as needed.
Front Desk/ Customer Service/Manager
Cambrian Bowl
San Jose
08.2008 - 05.2016
- Customer Service: Greets guests, answers questions, and provides information about bowling, food, and other services.
- Lane Management: Assigns lanes, handles reservations, and manages lane availability.
- Financial Transactions: Processes payments, operates a cash register, and manages daily sales reports.
- Problem Solving: Addresses customer complaints and resolves issues promptly and professionally.
- Administrative Tasks: May include managing waitlists, preparing for leagues/events, and maintaining cleanliness.
- Potential Management: In some positions, this could involve supervising staff, ensuring proper procedures are followed, and managing inventory.
- Skills and Qualifications: Excellent communication, interpersonal, and problem-solving skills are essential.
- Computer Skills: Proficiency in using point-of-sale systems and other software used for bowling alley operations.
- Financial Skills: Accurate record-keeping, handling cash, and understanding basic accounting principles.
- Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain a clean and organized front desk area.
- Teamwork: Ability to work effectively with other staff members to ensure a smooth and positive customer experience.
Education
Bachelor of Science - Business, Project Management
DeVry University
Folsom, CA08.2022
Associate Degrees - Business, Project Management
DeVry University
Folsom, CA08.2019
Skills
- Conflict resolution
- Training
- Emotional intelligence
- Project communication
- Manage performance
- Interviewing
- Project delegation
- Project Scheduling
- Critical thinking, problem solving
- Project planning
- Operations Support
- Leadership
- Project Management
- Customer service
- Marketing/Sales
- SharePoint
- One note
- Visio
- Access
- Microsoft Office
- Google Workspace
- Communication skills
- Problem solving
- Inventory management
- Event coordination
- Basic tech support
- Office administration
- Team collaboration
- Confidential information handling
- Advanced MS office suite
Timeline
Office Technician
Sacramento Valley Charter School
10.2023 - Current
QA/QC Agent, Remote
Tek Systems
05.2023 - 09.2023
QA/QC Agent, Remote
Maximus
07.2022 - 02.2023
Gaming Associate
Knighted Ventures LLC
03.2020 - 07.2022
Package Handler-Pre-Loader
UPS
11.2016 - 06.2019
Printing/Delivery/Shipping and receiving
Huntford Printing
06.2016 - 01.2019
Front Desk/ Customer Service/Manager
Cambrian Bowl
08.2008 - 05.2016
Bachelor of Science - Business, Project Management
DeVry University
Associate Degrees - Business, Project Management
DeVry University