David Reyes
SANTAROSA
Summary
Results-driven retail and hospitality professional with over 10 years of leadership experience in sales, operations, and customer service. Proven ability to drive revenue, develop high-performing teams, and deliver exceptional guest experiences. Skilled in strategic planning, staff development, and operational efficiency. Bilingual in English and Spanish with strong interpersonal and communication skills. Seeking to continue growing in a leadership-focused, customer-centric role.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Best Western Stevenson Manor/The Bergson
Calistoga
04.2024 - Current
- Provide exceptional guest service while managing front desk operations in a fast-paced hospitality environment.
- Handle guest check-ins and check-outs, reservations, and payment processing with accuracy and efficiency.
- Resolve guest concerns professionally while ensuring a positive guest experience.
- Coordinate with housekeeping and management to ensure smooth daily operations.
- Maintain detailed knowledge of hotel services, local attractions, and guest needs to enhance the overall stay experience.
Store Manager
Michael Kors
Santa Rosa
09.2013 - 04.2024
- Directed daily store operations, leading a team of managers and stylists to achieve sales and operational goals.Drove revenue growth through strategic sales planning, team development, and customer engagement initiatives.
- Set clear performance expectations and provided ongoing training, coaching, and professional development.
- Fostered a customer-centric culture that prioritized service excellence and long-term client relationships.
- Analyzed sales performance and operational metrics to identify opportunities and maximize profitability.
- Managed store inventory and loss prevention, achieving an exceptional shrink rate of 0.02% in FY23.
Sales Lead Keyholder
Stride Rite
Santa Rosa
10.2011 - 09.2013
- Consistently exceeded individual and store sales goals through high-quality customer service.
- Supported the store manager with operational tasks including cash controls, risk management, and inventory.
- Led by example to elevate team sales performance and service standards.
- Assisted with merchandising and visual directives to support brand standards.
- Communicated inventory needs to support sales and business goals.
Assistant Store Manager
Wet Seal
Santa Rosa
06.2009 - 10.2011
- Supported store leadership in daily operations, staff supervision, and sales performance.
- Motivated associates to meet sales and productivity goals through coaching and leadership.
- Managed scheduling to ensure adequate floor coverage while maintaining payroll budgets.
- Demonstrated strong sales leadership through active participation on the selling floor.
- Maintained communication with corporate, regional leadership, and partner locations.
Education
Some College (No Degree) - Business Administration And Management
Santa Rosa Junior College
Santa Rosa, CASkills
- Retail & Hospitality Leadership
- Customer Experience & Client Relations
- Sales Strategy & Revenue Growth
- Team Development & Coaching
- Operations & Inventory Management
- Conflict Resolution & Situational Management
- Bilingual: English & Spanish
- Strong Verbal & Written Communication
- Computer Literacy & POS Systems
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Best Western Stevenson Manor/The Bergson
04.2024 - Current
Store Manager
Michael Kors
09.2013 - 04.2024
Sales Lead Keyholder
Stride Rite
10.2011 - 09.2013
Assistant Store Manager
Wet Seal
06.2009 - 10.2011
Some College (No Degree) - Business Administration And Management
Santa Rosa Junior College