David Revoredo Cabeceiras
Gatineau,Canada
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
BRANCH MANAGER /Customer Service Representative Team Lead
MONEY MART
Gatineau, QC
01.2024 - Current
- Transaction processing: Process customer transactions efficiently while delivering quality customer services.
- Sales: Promote and sell personal loan products.
- Loan applications: Assess and process applications in compliance with company policies.
- Cross-selling: Recommend relevant financial services to maximize revenue.
- Cash handling: Reconcile the cash drawer and ensure accuracy.
- Customer account management: Maintain up to date records and follow compliance procedures.
- Collections: Contact customers regarding overdue balances and negotiate payment terms.
- Store maintenance: Open and close the store, completing required administrative tasks. Maintain a clean and organized store.
- Training & security: Knowledge of all products, security protocols, and company policies and procedures.
- Provided feedback on employee performance evaluations conducted by supervisors.
HAIRDRESSER
RECHERCHÉ CONCEPT COIFFURE
Gatineau, QC
03.2024 - 10.2024
- Reception duties: Schedule appointments and manage front-desk tasks.
- Customer service: Advise and help clients with products and services available at the store.
- Hair treatments: Apply shampoos, masks, toners, and color rinses.
- Salon upkeep: Clean the workspace and restock supplies.
- Hairstyling: Provide general hairstyling services.
Education
Diploma of Professional Studies -
HAIRDRESSING AT COMPÉTENCES OUTAOUAIS
Gatineau, QC01.2023
Highschool Diploma -
VISION-AVENIR CENTER
Gatineau, QC01.2021
Skills
- Financial services expertise
- Transaction processing
- Customer service excellence
- Account management
- Employee training and development
- Conflict resolution strategies
- Attention to detail
- Cash handling proficiency
- Loan assessment and processing
ADDITIONAL INFORMATION
- Bilingual: Fluent in English and French
- Basic proficiency in Portuguese
- References: Available upon request
Certification
Store Manager Training Program (SMTP)
Timeline
HAIRDRESSER
RECHERCHÉ CONCEPT COIFFURE
03.2024 - 10.2024
BRANCH MANAGER /Customer Service Representative Team Lead
MONEY MART
01.2024 - Current
Diploma of Professional Studies -
HAIRDRESSING AT COMPÉTENCES OUTAOUAIS
Highschool Diploma -
VISION-AVENIR CENTER