Summary
Overview
Work History
Education
Timeline
Generic

David Phillips

Anaheim,CA

Summary

Strong skills in knowledge of locks and security devices on how they work and istall.

Overview

30
30
years of professional experience

Work History

Commission Sales

Victory Lock Control
08.2023 - 11.2024
  • Managed inbound shipments efficiently to minimize delays in product availability on sales floor.
  • Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over [Number]%.
  • Collaborated with sales teams to provide technical support during client meetings and presentations for complex solutions.
  • Worked closely with other departments such as finance, logistics, and after-sales support teams to ensure smooth end-to-end customer experiences.
  • Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.

Dispatcher , Buyer , Information Technologist,

Victory Lock Control; DBA Community Lock & Safe
02.2022 - 08.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Lead Locksmith/Manager

Community Lock & Safe Service Inc.
11.1994 - 10.2021
  • Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
  • Used key cutting machines to duplicate or cut new keys.
  • Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
  • Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
  • Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
  • Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
  • Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
  • Maintained accurate records of completed jobs, customer information, and payments received to facilitate efficient business operations.
  • Effectively managed time schedules allowing simultaneous completion of multiple appointments and projects.
  • Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
  • Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
  • Installed new door hardware such as locks, plates, and closers
  • Used devices to open door locks without keys.
  • Repaired panic hardware and alarm detection connections on doors.
  • Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.

Education

No Degree - Locksmithing

School of Security Technology
Orange, CA
11-1994

Timeline

Commission Sales

Victory Lock Control
08.2023 - 11.2024

Dispatcher , Buyer , Information Technologist,

Victory Lock Control; DBA Community Lock & Safe
02.2022 - 08.2023

Lead Locksmith/Manager

Community Lock & Safe Service Inc.
11.1994 - 10.2021

No Degree - Locksmithing

School of Security Technology

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David Phillips