David Penney
Calgary,AB
Summary
Multilingual Safety Manager promoting a background in incident reporting and safety hazards analysis. Highly informed and educated in all federal, state and local regulations. A committed leader with dynamic team oversight and mentoring talents.
Overview
11
11
years of professional experience
Work History
Supervisor
Vin Room
03.2013 - Current
- Overseeing food preparation ensuring compliance with Health & Safety Regulations
- Ensuring customer satisfaction with all aspects of the restaurant and dining experience
- Responsible for handling customer complaints and resolving issues in a diplomatic and courteous manner
- Maintain liquor licensing and ensuring that all staff members are following distribution requirements
- Responsible for daily balancing and closing out of all sales
- Managing and ordering inventory.
Account Manager
Airport Terminal Services, ATS
09.2022 - 01.2023
- Responsible for overall management of the Jetlines contract while managing a team of 10 above the wing agents
- Ensure all staff working Jetlines flights are fully trained and familiar with the product
- Identify and implement process changes that will improve the operation and customer experience
- Effectively interact and communicate with the flight deck and other airline personnel and stakeholders
- Closely monitor all Key Performance Indicators and Service Level Agreements and bill Jetlines accordingly following each turn
- Responsible for scheduling and overseeing agents for the duration of each turn.
Safety & Training Manager
airport terminal services
02.2022 - 01.2023
- Responsible for overseeing and managing a team of 6 Safety and Training officers and ensuring that all employees are always ready to execute safe operations
- Created, implemented and executed a safety and training program for Crew Chiefs and new ground handling agents to ensure consistency
- Required to perform ad hoc station training and recurrent training
- Responsible for performing internal safety audits while maintaining information on all injury and liability claims
- Development of recommendations for policies and procedure manuals
- Ensure station compliance with established company safety policies and procedures and ensure OSHA compliance
- Experienced with adult facilitation in a classroom and on the job training.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Duty Manager
Airport Terminal Services, ATS
11.2020 - 03.2022
- Provide leadership and management to Airport teams
- Scheduling and supervising audits to ensure compliance with regulations and standard operating procedures
- Ensure that all GSE maintenance procedures are assigned and completed on each shift
- Create and manage schedules to ensure adequate staffing for all ramp operations
- Assist with recruiting, hiring and training both new and current team members
- Observe and enforce all ATS and airline safety regulations, as well as company policies
Widebody Performance Manager (relief)
WestJet Airlines
07.2019 - 11.2020
- Responsible for briefing with crews above and below the wing
- Liaise with catering to ensure we had the proper meals for business and premium class guests
- Responsible for meeting all milestones above and below the wing
- Liaise with the load control department regarding daily cargo shipments.
Daily Shift Manager
WestJet Airlines
07.2014 - 11.2020
- Responsible for leading and managing a team of 13 Crew Chiefs
- Responsible for the daily operation, safely performing on time, and manpower manipulation
- Completed technical audits to guarantee that standard operating procedures were performed safely and followed up when required
- Conducted integral coaching conversations with direct reports, and all agents regarding their performance and documented them accordingly.
Education
Diploma - Occupational Health And Safety
Herzing College
Winnipeg, MB11.2024
Skills
- Incident Investigation
- Implementing policies
- Safety program development
- Hazard Identification
- Staff Training
- Incident Reporting
- Safety audits
- Accident investigation
- Safety Auditing
- Safety inspection
- Personal Protective Equipment
- Lockout-Tagout Procedures
Timeline
Account Manager
Airport Terminal Services, ATS
09.2022 - 01.2023
Safety & Training Manager
airport terminal services
02.2022 - 01.2023
Duty Manager
Airport Terminal Services, ATS
11.2020 - 03.2022
Widebody Performance Manager (relief)
WestJet Airlines
07.2019 - 11.2020
Daily Shift Manager
WestJet Airlines
07.2014 - 11.2020
Supervisor
Vin Room
03.2013 - Current
Diploma - Occupational Health And Safety
Herzing College
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