Results-driven Multi-Site Retail Executive with expertise in strategic change management and P&L optimization. Led operational turnarounds and drove revenue growth through effective leadership of cross-functional teams amid market volatility. Cultivated resilient workplace cultures that fostered peak performance while protecting gross margins and enhancing customer loyalty.
Overview
13
13
years of professional experience
Work History
Store Manager | Multi-Site Operations
Goodwill Industries
Ontario Great Lakes
01.2019 - 09.2026
Scope of Authority: Direct P&L and operational accountability for a high-volume retail hub and off-site facility; lead a team of 37 direct and indirect reports through complex organizational transition.
Achieved profitability at two store locations while driving measurable revenue growth.
Increased annual revenue at one location from $565,000 to $1 million in one year.
Grew revenue at a second location from $1.7 million to $2.3 million while managing the store, approximately 35% growth.
Demonstrated significant autonomy over store operations, making independent decisions and delivering results.
Collaborated with C-suite leadership in small organizational environment, providing operational insights that aligned with business objectives.
Received Power of Work Achiever award for outstanding contribution in 2026. Demonstrating a strong commitment to continuous personal and professional improvement.
Organized community fundraising initiatives, generating $30,000 in annual contributions to support local programs.
Junior District Manager
Bulk Barn
01.2016 - 01.2019
Scope of Authority: Managed operational governance and strategic oversight for a 17-store district spanning the Tillsonburg to Niagara region, driving brand compliance and performance across 10 corporate and 7 franchised locations. Multi-Site Operations & Franchise Governance
Directed regional compliance and execution across diverse footprint, aligning corporate directives with independent franchise owners' needs to maintain brand consistency.
Directed regional compliance and execution across a diverse footprint, balancing corporate directives with the distinct business needs of independent franchise owners to ensure unyielding brand consistency.
Spearheaded district-wide rollout strategies for corporate initiatives, standardizing operational procedures across 17 sites to enhance regional performance consistency.
Talent Optimization & Performance Management
Partnered with and coached store managers to implement rigorous performance management frameworks, successfully building a high-retention leadership pipeline across the district.
Analyzed regional KPI metrics to identify underperforming locations, implementing targeted operational turnarounds that enhanced labor efficiency and reduced product wastage.
Operations Manager
Loblaw Companies Limited (Real Canadian Superstore)
01.2014 - 01.2016
Scope of Authority: Directed operational functions, inventory management, and labor scheduling for high-volume enterprise retail departments, focusing on process optimization, supply chain efficiency, and shrinkage control. Inventory Turnaround & Capital Recovery
Recovered $500,000 in working capital by engineering an aggressive inventory reduction strategy, systematically auditing and dismantling backstock bottlenecks caused by legacy training deficiencies.
Overhauled training processes, establishing inventory tracking and ordering compliance standards that stabilized product flow and reduced shrinkage.
Merchandising Strategy & Revenue Growth
Generated $1.5 million in incremental sales in HABA division by synchronizing corporate flyer pre-books with localized display builds.
Optimized stock turn rates using data-driven ordering models to ensure peak promotional availability while managing on-hand inventory levels.
Education
Hill Park Secondary School
Hamilton, ON
Core Executive Competencies
Title: RETAIL STORE MANAGER | MULTI-SITE
Personal Information
Title: RETAIL STORE MANAGER | MULTI-SITE
Timeline
Store Manager | Multi-Site Operations
Goodwill Industries
01.2019 - 09.2026
Junior District Manager
Bulk Barn
01.2016 - 01.2019
Operations Manager
Loblaw Companies Limited (Real Canadian Superstore)
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center