Raouf Jellouli

15 Years of transformational leadership experience across operations and IT services in the financial services.I gained knowledge about ethics, culture, leadership, employee empowerment, meritocracy, and transparency while working for one of the most prominent investment management services companies. Oversaw the hiring, management, and upskilling of more than 70 employees in a multicultural environment across several enterprises, producing notable outcomes and impatcs . Senior management has often acknowledged my efforts to go above and beyond expectations.

• Lead by Example Award in 2014
• Transition of 4 operational processes from India to Tunisia (2011-2013)
• Creation and implementation of 4 reports generated from AS400 to identify errors on the creation of new accounts: Reduction of complaints of 90% related to customer details: Salutation, name in capital letters, duplication of accounts
• Design and implementation of a solution in the imaging system (XTRAC) for multi-fund investment instructions (Reduction of transaction errors by 80%)
• First team to reach new KPI (2013) among teams in Tunisia, India, and United Kingdom. Recognized as a Successful Story by the head of Operations
• First team leader promoted in Tunisia in 2012 (among 36 candidates). First Assistant Manager promoted (among 4 candidates).

• Jeune Chambre de commerce de Montreal, Canada, 2019, Volunteer - Veille Entrepreneurial
• Internations, Montreal, 2019, Council
• Spark: BIAT Foundation, Tunisia, 2018, President of Jury
• ANETI: Economie Sociale et Solidaire, Tunisia, 2018, Trainer
• Unleash Tunisia Venture Bus (MEPI & YLE), Tunisia, 2017, Coach in Management / Mentor