Work Type
Full TimeContract WorkLocation Preference
HybridOn-SiteRemoteLocation: Hamilton, ONBurlington, ONOakville, ONMississauga, ONToronto, ON
Open to relocation: No
Verified
This profile is verified using an email address.
David Parkes
Hamilton,ON
Work Preference
Summary
Detail-oriented Client Support Specialist skilled in delivering exceptional customer support and resolving technical issues. Enhances customer satisfaction by implementing efficient troubleshooting and leveraging extensive product knowledge. Key contributions include streamlining support processes and building strong client relationships through professional service.
Overview
7
7
Languages
9
9
years of professional experience
Work History
US Sports Writer and Editor
Flashscore
Remote
11.2024 - Current
- Monitored live games to provide timely updates across online platforms.
- Authored match previews and summaries for multiple sports leagues.
- Edited freelance articles to maintain high quality and consistency.
- Collaborated with editors to enhance content quality and readability.
CMO Enrollment Officer
RBC
Toronto, Ontario
12.2025 - 06.2026
- Processed new enrolments by entering client data and validating information for accuracy.
- Maintained comprehensive records of enrolment activities in database system to support accurate reporting.
- Verified documentation compliance with regulations, ensuring adherence to standards.
- Responded to requests for information about enrolment process.
Bilingual Customer Support
RBC PayEdge
Burlington, Ontario
05.2024 - 11.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided technical support to customers via phone, email and remote access applications.
- Monitored customer support tickets in order to identify common problems or issues that need addressing quickly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Floor Representative
Decathlon
Burlington, Ontario
08.2022 - 12.2023
- Provided knowledgeable guidance on product features and benefits.
- Assisted customers in selecting sports equipment and apparel.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to enhance visual merchandising standards.
Cashier
Walmart
Stoney Creek, Ontario
12.2017 - 03.2020
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer throughout shifts.
- Collaborated with team members to ensure smooth operations.
Education
Bachelor of Arts - Music
McMaster University
Hamilton, ON06-2022
Minor - French
Mcmaster University
Hamilton, ON06-2022
Skills
- Multilingual communication
- Team player
- Customer database management
- Content moderation
- Attention to detail
- Time management
- Problem solving
- Critical thinking
- Team collaboration
- Team player
- Written communication
- Content writing
- Customer relationship management
- Document verification
- Technical support
- Content creation
Languages
English
Native/ Bilingual
French
Full Professional
Spanish
Professional
Italian
Professional
Portuguese
Professional
Dutch
Limited
German
Limited
VOLUNTEER EXPERIENCE
- Spelling Bee Coach, 2015-2020
- Senior Boys Football Assistant Coach, 2018-2019
AWARDS
Dean's List, John C Holland Award, Linda Gatto Award, John Hulley Award, Ontario Volunteer Services Award, Various Music Awards
Timeline
CMO Enrollment Officer
RBC
12.2025 - 06.2026
US Sports Writer and Editor
Flashscore
11.2024 - Current
Bilingual Customer Support
RBC PayEdge
05.2024 - 11.2025
Sales Floor Representative
Decathlon
08.2022 - 12.2023
Cashier
Walmart
12.2017 - 03.2020
Bachelor of Arts - Music
McMaster University
Minor - French
Mcmaster University