David Paquin
Product Owner
Bowmanville
Summary
Product Owner with extensive experience in agile development, certified scrum master, quality assurance, and team leadership. Proficient in managing cross-functional teams, delivering high-quality software solutions, and maintaining excellent client relationships. Skilled in problem-solving, project planning, and ensuring efficient deployment and support of software products.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Product Owner
Taq Automotive
02.2021 - Current
- Review and document change requests from financial institutions.
- Collaborate with external clients and the product team to flush out any unclear requirements.
- Write and document SOW's (Statement or Work).
- Document requirements in JIRA through Product Requirement Document (PRD).
- Create user stories and condition of satisfaction use cases.
- Lead agile ceremonies such as planning and retrospective's.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Owned and prioritized product backlog.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Scrum Master
Taq Automotive
01.2018 - 02.2021
- Leading teams as they deliver software continuously to production
- Assisting team members to manage projects/sprint iterations to achieve their goals
- Facilitate and time box meetings.
- Coach teams to become more efficient and to reach the goal of self-organized
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Organize team deployments on a consistent two-week sprint cycle.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Quality Assurance Analyst
Taq Automotive
- Communicating between Architects, Developers, Product Owners and Business Analyst to insure a quality product while testing
- Utilize SOAP UI/Ready API testing
- Utilize MS SQL Management Studio to query data bases
- Create Manual/Automation test cases/data sheets through MS Excel
- Testing through multiple browsers IE, GC and FF along with Mobile/Tablet Devices iPhone/iPad and Android
- Perform Demo’s/sprint reviews to our organization on completed projects that were deployed to our production environment.
Team Lead of Dealer Support
Taq Automotive
- Manage and Lead a team of 4-5 Customer Care Representative’s
- Cross trained team members
- Assisted Dealer Support Administration team
- Report High and Critical tickets in detail for a fast paste resolution.
Account Manager
Taq Automotive
- Contact multiple OEM dealerships to assist with marketing and advertising
- Complete and send out campaigns for multiple OEM dealerships.
Technical Support Analyst
Taq Automotive
- Trouble shoot any issues that dealerships and GM District Sales Rep’s and GM Regional Zone Managers may have
- Escalate any issues that are not able to resolve without changing any coding.
Customer Care Specialist
Taq Automotive
- Assist GM dealers with the enrolment process of the GM OneSource and Certified Internet Dealer program
- Communicate with dealers on a daily basis to assist them with any issues whether it be technical or not
- Understands excellent customer service and address customer questions and concerns
- Help to educate the customer on best practices and how to rectify future issues on their own
- Exemplifies a very high level of customer service and exceeds the expectations of both the business and its client
- Received outstanding positive comments from team members on client reviews, as well as exceptional feedback from senior management
- Perform CID activations, deactivations, and suspensions for GM Dealers in the CID
- Follow up with dealers to inform them of the Certified Internet Manager Training course if required to be completed to activate them as a Certified Internet Dealer
- Expedite data to run the End to End report on a daily basis.
Student Placement –Non Destructive Testing
Ontario Power Generation
01.2008 - 05.2008
- Assisted the Level II Ultra Sound Technicians as they inspected the steeples on the turbines during the outages at Pickering and Darlington Nuclear power plant
- Assisted with data entry
- Confirmed work orders on level II Technicians
- Completed necessary training such as Orange Badge, Fall Arrest and a number of Computer Based Trainings (CBT).
Student Placement – Non Destructive Testing
Hope Aero Propeller & Components
05.2007 - 08.2007
- Prepared Aviation parts for LPI, MPI and Eddy Current testing and received supervision while performing occasional LPI and MPI testing
- Prepared Aviation parts for testing included Media Blasting, Glass Blasting and Ultra Sonic Cleaning
- Examined blueprints for proper work order.
Education
Mechanical Engineering Technician Non Destructive Evaluation Diploma -
Durham College
09.2006 - 05.2008
Skills
CSM Certified Scrum Master
Timeline
Product Owner
Taq Automotive
02.2021 - Current
Scrum Master
Taq Automotive
01.2018 - 02.2021
Student Placement –Non Destructive Testing
Ontario Power Generation
01.2008 - 05.2008
Student Placement – Non Destructive Testing
Hope Aero Propeller & Components
05.2007 - 08.2007
Mechanical Engineering Technician Non Destructive Evaluation Diploma -
Durham College
09.2006 - 05.2008
Quality Assurance Analyst
Taq Automotive
Team Lead of Dealer Support
Taq Automotive
Account Manager
Taq Automotive
Technical Support Analyst
Taq Automotive
Customer Care Specialist
Taq Automotive
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