David Paquin
Product Owner
Bowmanville
Summary
Product Owner with extensive experience in agile development, certified scrum master, quality assurance, and team leadership. Proficient in managing cross-functional teams, delivering high-quality software solutions, and maintaining excellent client relationships. Skilled in problem-solving, project planning, and ensuring efficient deployment and support of software products.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Product Owner
Taq Automotive
02.2021 - Current
- Review and document change requests from financial institutions.
- Collaborate with external clients and the product team to flush out any unclear requirements.
- Write and document SOW's (Statement or Work).
- Document requirements in JIRA through Product Requirement Document (PRD).
- Create user stories and condition of satisfaction use cases.
- Lead agile ceremonies such as planning and retrospective's.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Owned and prioritized product backlog.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Scrum Master
Taq Automotive
01.2018 - 02.2021
- Leading teams as they deliver software continuously to production
- Assisting team members to manage projects/sprint iterations to achieve their goals
- Facilitate and time box meetings.
- Coach teams to become more efficient and to reach the goal of self-organized
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Organize team deployments on a consistent two-week sprint cycle.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Quality Assurance Analyst
Taq Automotive
- Communicating between Architects, Developers, Product Owners and Business Analyst to insure a quality product while testing
- Utilize SOAP UI/Ready API testing
- Utilize MS SQL Management Studio to query data bases
- Create Manual/Automation test cases/data sheets through MS Excel
- Testing through multiple browsers IE, GC and FF along with Mobile/Tablet Devices iPhone/iPad and Android
- Perform Demo’s/sprint reviews to our organization on completed projects that were deployed to our production environment.
Team Lead of Dealer Support
Taq Automotive
- Manage and Lead a team of 4-5 Customer Care Representative’s
- Cross trained team members
- Assisted Dealer Support Administration team
- Report High and Critical tickets in detail for a fast paste resolution.
Account Manager
Taq Automotive
- Contact multiple OEM dealerships to assist with marketing and advertising
- Complete and send out campaigns for multiple OEM dealerships.
Technical Support Analyst
Taq Automotive
- Trouble shoot any issues that dealerships and GM District Sales Rep’s and GM Regional Zone Managers may have
- Escalate any issues that are not able to resolve without changing any coding.
Customer Care Specialist
Taq Automotive
- Assist GM dealers with the enrolment process of the GM OneSource and Certified Internet Dealer program
- Communicate with dealers on a daily basis to assist them with any issues whether it be technical or not
- Understands excellent customer service and address customer questions and concerns
- Help to educate the customer on best practices and how to rectify future issues on their own
- Exemplifies a very high level of customer service and exceeds the expectations of both the business and its client
- Received outstanding positive comments from team members on client reviews, as well as exceptional feedback from senior management
- Perform CID activations, deactivations, and suspensions for GM Dealers in the CID
- Follow up with dealers to inform them of the Certified Internet Manager Training course if required to be completed to activate them as a Certified Internet Dealer
- Expedite data to run the End to End report on a daily basis.
Student Placement –Non Destructive Testing
Ontario Power Generation
01.2008 - 05.2008
- Assisted the Level II Ultra Sound Technicians as they inspected the steeples on the turbines during the outages at Pickering and Darlington Nuclear power plant
- Assisted with data entry
- Confirmed work orders on level II Technicians
- Completed necessary training such as Orange Badge, Fall Arrest and a number of Computer Based Trainings (CBT).
Student Placement – Non Destructive Testing
Hope Aero Propeller & Components
05.2007 - 08.2007
- Prepared Aviation parts for LPI, MPI and Eddy Current testing and received supervision while performing occasional LPI and MPI testing
- Prepared Aviation parts for testing included Media Blasting, Glass Blasting and Ultra Sonic Cleaning
- Examined blueprints for proper work order.
Education
Mechanical Engineering Technician Non Destructive Evaluation Diploma -
Durham College
09.2006 - 05.2008
Skills
CSM Certified Scrum Master
Agile Development
Problem solving
Leadership
Teamwork
Excellent written and verbal presentation skills
Efficient with MS Excel, Windows 10, MS Outlook, MS SQL Server Management, MS Teams, JIRA
Timeline
Product Owner
Taq Automotive
02.2021 - Current
Scrum Master
Taq Automotive
01.2018 - 02.2021
Student Placement –Non Destructive Testing
Ontario Power Generation
01.2008 - 05.2008
Student Placement – Non Destructive Testing
Hope Aero Propeller & Components
05.2007 - 08.2007
Mechanical Engineering Technician Non Destructive Evaluation Diploma -
Durham College
09.2006 - 05.2008
Quality Assurance Analyst
Taq Automotive
Team Lead of Dealer Support
Taq Automotive
Account Manager
Taq Automotive
Technical Support Analyst
Taq Automotive
Customer Care Specialist
Taq Automotive