David Osmond
ST CATHARINES,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fitness and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, and speed Verbal and Written Communication Interpersonal skills In-depth knowledge of computers and systems Self/ Time management Problem solving
Overview
10
10
years of professional experience
Work History
Construction Helper
CJS Construction
09.2023 - Current
- Performed manual labor and random jobs to help teams accomplish goals.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated various hand and power tools to complete general tasks.
- Loaded and unloaded building materials used for construction.
Member Experience Specialist
GoodLife Fitness
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Motivator
GoodLife Fitness
09.2020 - 05.2023
- Assist members with inquiries on their accounts
- Answered questions and addressed, and resolved escalated issues to satisfy customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Lifeguard
GoodLife Fitness
04.2019 - Current
- Sampled pool water to check chemical levels prior to starting swimming instruction
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards
- Demonstrated rescue techniques and provided first aid in emergency situations
- Guarded and assisted set up of aqua fit classes in club
Head Lifeguard
City Of St. Catharines
09.2018 - 09.2019
- Maintained rescue equipment by conducting inspections and completing basic repairs
- Supervised and led a crew of lifeguards on shift
- Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Lifeguard/ Swim Instructor
City Of St. Catharines
06.2013 - 09.2019
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards
- Demonstrated rescue techniques and provided first aid in emergency situations
- Responded to patron incidents in professional and timely manner
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Tracked students' progress and gave constructive feedback for skills requiring improvement
- Assisted in organizing and implementing recreational activities and programs.
Education
Bachelor of Arts - Psychology
Brock University
St. Catharines, ONHigh School Diploma -
Eden High School
St. Catharines, ON06.2014
Skills
- Verbal and Written Communication
- Self/ Time management
- Interpersonal skills
- Problem solving
- Responsibility
- In-depth Knowledge of computers and systems
Timeline
Construction Helper
CJS Construction
09.2023 - Current
Member Experience Specialist
GoodLife Fitness
05.2023 - 08.2023
Motivator
GoodLife Fitness
09.2020 - 05.2023
Lifeguard
GoodLife Fitness
04.2019 - Current
Head Lifeguard
City Of St. Catharines
09.2018 - 09.2019
Lifeguard/ Swim Instructor
City Of St. Catharines
06.2013 - 09.2019
Bachelor of Arts - Psychology
Brock University
High School Diploma -
Eden High School
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