David Ortiz
Escondido
Summary
Hands-on Parts Sales Manager monitoring performance indicators and researching sales trends to support sales and dispatch teams. Cultivated productive relationships, securing customer loyalty by generating repeat and new business. Mechanically inclined with good work ethic.
Overview
7
7
years of professional experience
Work History
Parts Sales Manager
AutoZone
Escondido
02.2024 - Current
- Drive Sales Growth - Ensure that the store is meeting or exceeding its sales goals for automotive parts, accessories, and related products.
- Stock Management - Ensure that the store is well-stocked with the right parts. This involves managing inventory levels, ordering new stock, and ensuring timely restocking of popular, or seasonal items.
- Team Leadership - Supervise and lead the team of parts sales associates, motivating them to meet sales targets, and provide excellent customer service.
- Training and Development - Train new employees on product knowledge, sales techniques, and store policies. Ensure ongoing education for the team to stay current with new products and technologies.
- Resolve Issues - Work to resolve complex customer issues that the sales staff may need help with, ensuring a positive customer experience.
Retail Sales Manager
O'Reilly Auto Parts
Escondido
11.2021 - 05.2023
- Promote Sales Initiatives - Lead and support special promotions, discounts, and events that increase customer traffic and sales.
- Customer-Centric Sales - Ensure customers are given the best possible experience, from assisting them in finding parts, to offering solutions that meet their needs.
- Product knowledge - Maintain an in-depth understanding of products and parts, staying up-to-date on new parts and technologies.
- Coordinate with Other Stores - If applicable, coordinate with other O'Reilly Auto Parts stores for stock transfers, or sharing resources.
Crew Member/Cashier
Little Caesars
Escondido
06.2019 - 05.2020
- Upsell - Encourage customers to add extra items to their order, such as drinks, sides, or desserts, to increase sales.
- Ensure Satisfaction - Make sure customers are satisfied with their orders, and handle any concerns or complaints professionally and promptly.
- Assist with Store Cleanliness - Help with general store cleanliness, including sweeping floors, wiping down tables, or emptying trash when needed.
- Team Collaboration - Work with other team members to ensure smooth operations during busy times, especially during lunch or dinner rushes.
Education
High school or equivalent -
Escondido Adult School
Escondido, CA01-2018
Skills
- Retail sales expertise
- Collaborative teamwork
- Sales and upselling
- Food service management
- Customer service excellence
- Cash handling proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Parts Sales Manager
AutoZone
02.2024 - Current
Retail Sales Manager
O'Reilly Auto Parts
11.2021 - 05.2023
Crew Member/Cashier
Little Caesars
06.2019 - 05.2020
High school or equivalent -
Escondido Adult School