David Orozco

Customer service and sales professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

• Education Specialist, Vega, 04/01/19, 03/01/22, Deliver customer service support to consumers through inbound calls, emails, social and Live Chat, Follow up with consumer complaints/concerns in a timely and solution-oriented way, Log all consumer interactions, spot trends and report findings to internal managers, Support S&D program including seeking out and executing S&D opportunities, Vega Product Review monitoring and engagement, Vega Store order support and reporting Vega Store issues, Amazon review and Amazon Q&A engagement, Support in reporting on VOC as required, Escalated quality issue support, as required
• Project Manager, Pura, 10/01/17, 04/01/19, Supervise and hold overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of many small and big projects and sales accounts, Establish and maintain relationships with assigned accounts through constant communication by phone, email and personal meetings, Educate potential clients on the Pura brand and all the available products, Manage multiple short and long term projects at the same time varying from Marketing, material sourcing, production line to customer satisfaction and research and development, Responsible for interviewing and hiring short term employees and freelancers as needed for new and ongoing projects, Generate sale leads by cold contacting companies in the industry
• Account Manager, Kiwi Collection, 05/01/15, 09/01/17, Ensure perfection, managing a wide number of accounts in different regions of the world, Establish and maintain relationships with assigned accounts through constant communication by phone and email, Promote and educate hotels on Kiwi Collection and the Visa Luxury Hotel Collection programs and partners, Contact hotels for special marketing opportunities, Ensure hotel partners understand program guidelines and adhere to standards, Manage schedule to meet global hotelier needs within assigned regions
• Sales and Customer Satisfaction, Whistler Blackcomb, 08/01/14, 05/01/15, Ensure perfection on sales and customer satisfaction for all clients, Part of the sales team in charge of booking all components of ski vacations, Customer care and follow up with all clients to ensure they have all the information required, Top sales performer for the month of February, March and April 2015
• Tour Manager, The Fairmont Hotel Vancouver, 03/01/11, 04/01/14, Ensure perfection on customer satisfaction for all clients, Tour Manager for the summer 2012 and 2013, Supervise all the process involved in providing the best service
• Owner and General Manager, Elite Body Zone, Cancun, Q. Roo, Mexico, 06/01/06, 12/01/09, Established a very successful fitness facility with 1700 members, Developed and maintained templates and spreadsheets including customer information database, Completed accounts payables & receivables, processed client payments, Recruited a team of 16 staff consisting of fitness instructors and administrative, sales and accounting staff
• International Sales Manager, Mayan Palace Resorts, Riviera Maya, Mexico, 06/01/05, 06/01/06, Increase and generate sales for luxury condos and hotel rooms, Represent the organization to global patrons, Coordinated guided tours to showcase properties and rooms to prospective buyers