David Orozco
Calgary,AB
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and problem solving in the logistics field. Adept at analyzing data to identify trends and developing strategies to improve efficiency by synthesizing quantitative information and interacting effectively with colleagues and clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
After-Hours Operation Specialist
Cargobot
United States (Remote)
10.2023 - Current
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Monitor and track shipments experiencing issues to prevent delays.
- Manage requests for compensation and associated paperwork
- Coordinate all communications with shippers and customers
Overnight Customer Support Specialist
Convoy Inc.
United States (Remote)
06.2023 - 10.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Receive and resolve inquiries from carriers during the overnight operation {23:00 to 07:00 CST)
- Enter driver's info into various systems such as internal tracking, TMS and Microsoft office bundle.
- Handle compensation requests and documentation from drivers.
Analysis and Improvement Specialist
Convoy Inc.
United States (Remote)
08.2022 - 06.2023
- Evaluate daily data, address errors' root causes, and resolve or escalate to the right teams, which lead to identify areas to improve the operational requirements.
- Manage personnel schedule in order to complete the active new projects.
- Train and evaluate other employees into the new developed processes.
- TMS, Exceptions, and general freight logistics Knowledgeable.
Scheduler
Convoy Inc.
United States (Remote)
06.2021 - 07.2022
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Book cargo appointments via transportation management systems, email, or phone, leading to an organized workflow in accordance with U.S. FMCSA regulations.
- Recruited for special projects to improve operations.
- Make sure the routes where compliant with the HOS (Hours of Service regulations).
- Scheduler for 10 different accounts, including complex shippers such as CHEP Pallets, Nestle, Kellogg's, and others.
Logistics Coordinator
Lean Solutions Group
Colombia
06.2021 - 10.2023
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Linked to Convoy Inc., an American trucking software company, that uses technology to make freight more efficient, reduce shippers costs, increase carriers earnings, and eliminate carbon emissions.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Bachelor in International Business And Marketing - Business Administration
Sergio Arboleda University
Santa Marta, Colombia12.2019
Skills
- Workforce Planning
- Scheduling Coordination
- Operational Efficiency
- Strategic Thinking
- Data entry
- Case and Incident Management
- Resource Planning and Scheduling
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- [Supply Chain Management Program] MIT x MicroMasters, Virtual - Expected: Aug 2024
- [Business English Program] Global Village English Center, Calgary, AB - July 2017
Timeline
After-Hours Operation Specialist
Cargobot
10.2023 - Current
Overnight Customer Support Specialist
Convoy Inc.
06.2023 - 10.2023
Analysis and Improvement Specialist
Convoy Inc.
08.2022 - 06.2023
Scheduler
Convoy Inc.
06.2021 - 07.2022
Logistics Coordinator
Lean Solutions Group
06.2021 - 10.2023
Bachelor in International Business And Marketing - Business Administration
Sergio Arboleda University