Uche Amuga
Calgary,AB
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
5
5
years of professional experience
Work History
Fundraiser
Spotlight acquisition Marketing
Calgary, AB
05.2022 - 06.2024
- Processed donor contributions including tracking funds received and issuing receipts or thank you notes.
- Organized fundraising events such as galas, auctions, and walks and runs.
- Raised awareness and attracted donors through marketing campaigns.
- Cultivated network of potential donors by attending [Type] events.
- Provided support in the planning of annual appeals programs including mailings and online solicitations.
- Formulated compelling proposals to secure funding from corporations and foundations.
- Raised funds by coordinating events.
- Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers.
- Recruited volunteers to assist with various aspects of fundraising activities.
Manual Laborer
PCL Builders
Calgary, AB
07.2023 - 12.2023
- Inspected sites before and after construction projects.
- Transported materials and pallets between areas.
- Performed basic repairs on machines and equipment as needed.
- Positioned, aligned or sealed concrete wall sections or pipes.
- Operated a variety of power tools including circular saws, sanders, grinders.
- Loaded pallets onto trucks using a forklift or other lifting equipment.
- Performed site activities required of green-certified construction practices.
- Cleaned or prepared construction sites to eliminate hazards.
- Managed inventory levels of supplies used on the job site.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Reported any unsafe working conditions to supervisors immediately.
- Performed demanding physical work over extended periods and modeled positive attitude.
Customer Service
MTN communications
Lagos, Nigeria
01.2019 - 12.2021
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Strengthened customer retention by offering discount options.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved customer service wait times to mitigate complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Mentored junior team members and managed employee relationships.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered inbound calls, chats and emails to facilitate customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Excelled in exceeding daily credit card application goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Arts - Human Resources Management
University of Lethbridge
Calgary, AB12-2025
Skills
- Customer Needs Assessment
- Sales Expertise
- Cash Register Operation
- Teamwork and Collaboration
- Verbal/Written Communication
- Inventory Tracking
- Relationship Building
- Call Management
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Microsoft Outlook
- Documentation
- Problem Resolution
References
References available upon request.
Timeline
Manual Laborer
PCL Builders
07.2023 - 12.2023
Fundraiser
Spotlight acquisition Marketing
05.2022 - 06.2024
Customer Service
MTN communications
01.2019 - 12.2021
Bachelor of Arts - Human Resources Management
University of Lethbridge
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