David Olson
Fullerton
Summary
Results-driven Account Management leader with a proven track record of driving revenue growth, scaling strategic partnerships, and leading high-performing teams in fast-paced environments. Recognized as a top performer across Uber Eats and Capital One for exceeding growth targets, optimizing account performance, and building trusted client relationships. Experienced in leading through ambiguity, developing scalable processes, mentoring teams, and partnering cross-functionally to deliver operational and business impact.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Uber Eats
09.2025 - Current
- Ranked #1 in the West for NDG and RFO across all four quarters of 2025, consistently exceeding regional growth and attainment goals.
- Drove merchant revenue growth through strategic upselling, retention initiatives, Ads adoption, and promotional campaign execution across a high-value HERO portfolio.
- Onboarded 150+ new merchant locations, securing long-term marketing commitments and exclusivity agreements with regional restaurant brands to enhance partnership stability.
- Developed and implemented an Account Management Playbook for OC and SD teams, streamlining portfolio organization and establishing scalable operating processes.
- Led through multiple organizational and portfolio transitions while maintaining top-tier partner performance and operational execution.
- Mentored and coached new hires through 1:1 development sessions on account strategy, KPI management, and prioritization, fostering stronger team capabilities.
- Supported interim team operations during leadership PTO, partnering with cross-functional stakeholders to improve tracking systems and team organization.
Account Manager
Uber Eats
07.2024 - 08.2025
- Ranked #1 across CA & PNW in outbound engagement metrics, averaging 800+ calls and 30+ hours of talk time monthly.
- Generated 100+ merchant enrollments and upsell conversions through consultative sales strategy and proactive relationship management.
- Increased RFO adoption to 20% of portfolio within four months, surpassing initial performance expectations by 100%.
- Reorganized account ownership structure for 42 restaurant partners, enhancing operational efficiency and elevating client experience.
- Completed 86+ menu optimization and photoshoot projects to improve merchant visibility, conversion, and sales performance.
- Partnered cross-functionally with Operations, Marketing, and Scaled teams to drive growth initiatives and partner engagement.
- Promoted to Senior Account Manager within 14 months based on sustained top performance and leadership contributions.
Relationship Manager
Capital One
09.2020 - 05.2024
- Managed relationships with 80+ business partners, driving 20% YOY growth and generating $20M+ in monthly revenue.
- Ranked among the Top 10% Relationship Managers nationally for three consecutive years and West Relationship Manager of the Year (2022 & 2023).
- Developed account strategies aligned with customer objectives, ensuring compliance with underwriting and credit policies.
- Mentored and coached 20+ new Relationship Managers on sales strategy, business development, and account management best practices.
- Served as Interim Manager for the Arizona and Nevada markets for 8 months, supporting team performance, coaching Relationship Managers, and assisting with operational execution across the region.
- Analyzed Salesforce performance data to identify growth opportunities and forecast pipeline activity, contributing to strategic sales plans.
- Led onboarding and training for technology platforms, enhancing client adoption and customer experience.
Senior Sales Consultant
Enterprise Holdings
03.2018 - 09.2020
- Exceeded revenue targets by independently managing full sales cycle, driving significant growth for the organization.
- Ranked Top 5% nationally and regionally for sales performance for three consecutive years.
- Coached and mentored eight sales consultants on sales strategy, customer engagement, and closing techniques, enhancing overall team performance.
Sales Consultant
Enterprise Holdings
11.2014 - 03.2018
- Generated $500K+ in monthly revenue and contributed to 15% YOY dealership growth.
- Built strategic customer and partner relationships to drive referrals, lead generation, and repeat business.
- Analyzed Salesforce data to enhance sales planning and optimize performance.
Education
Bachelor of Arts - Geographic Information Science & Cartography
California State University
Long Beach, CA, USASkills
- Account Management
- Customer Success Management
- Revenue Growth
- Upselling & Retention
- Client Retention Strategies
- Merchant Growth Strategy
- Business Development
- Strategic Partnerships
- Salesforce CRM
- Performance Analytics
- Cross-Functional Collaboration
- Team Leadership
- Coaching & Mentorship
- Executive Communication
Websites
Highlighted Achievements
- Ranked #1 in the West for NDG and RFO across all four quarters of 2025 at Uber Eats
- Promoted from Account Manager to Senior Account Manager within 14 months based on performance and leadership impact
- First and only Account Manager in 2025 to exceed 10% NDG
- Achieved 20% YOY growth three consecutive years at Capital One while managing $20M+ monthly revenue
- Ranked Top 10% Relationship Manager nationally three consecutive years at Capital One and West Relationship Manager of the Year (2022 & 2023)
- Served as Interim Manager overseeing Arizona and Nevada markets for 8 months at Capital One
- Ranked Top 5% Sales Consultant nationally and in Southern California at Enterprise Holdings
- Received 50+ performance and leadership recognition awards for sales, customer experience, and teamwork
Leadership & Entrepreneurship Experience
- Co-Founder, College-One-Stop, 2012-2014, Scaled a student-focused business, leading operations, partnerships, marketing, and customer growth initiatives
- Co-Founder, Cali Beach Clothing, 2012-2014, Led marketing, e-commerce operations, financial management, and sales team development for a growing retail brand.
- CFO & Co-Founder, O.W.L. Festivals, 2012-2014, Managed financial planning, legal documentation, vendor negotiations, and strategic partnerships.
Timeline
Senior Account Manager
Uber Eats
09.2025 - Current
Account Manager
Uber Eats
07.2024 - 08.2025
Relationship Manager
Capital One
09.2020 - 05.2024
Senior Sales Consultant
Enterprise Holdings
03.2018 - 09.2020
Sales Consultant
Enterprise Holdings
11.2014 - 03.2018
Bachelor of Arts - Geographic Information Science & Cartography
California State University