Results-oriented professional with a unique blend of expertise in marketing, brand management, and customer service gained over the last 7 years. Proven ability to drive strategic initiatives that enhance brand visibility, engage customers, and deliver exceptional experiences. Seeking an opportunity to leverage my skills in a forward-thinking organization where innovative marketing solutions and exceptional customer service are paramount.
Hi, I’m
David Ologunja
Montreal,QC
Summary
Overview
7
years of professional experience
1
Certificate
Work History
Vape Club Ltd
Customer Service Advisor
04.2023 - 07.2023
Job overview
- Provided exceptional customer support for vaping product inquiries, troubleshooting, and order assistance.
- Demonstrated a deep understanding of vaping products, components, and safety guidelines to ensure accurate and helpful responses to customer queries.
- Assisted customers in selecting appropriate vaping products based on preferences, needs, and experience levels, contributing to personalized vaping experiences.
- Resolved customer complaints and concerns related to vaping products, maintaining a high level of customer satisfaction and brand loyalty.
- Managed and processed customer orders, ensuring accurate product selection, pricing, and timely delivery.
- Collaborated with the marketing team to convey customer feedback and insights, contributing to product improvements and innovations.
HED Global Ltd
Marketing and Brand Consultant
01.2019 - 03.2023
Job overview
- Created brand guidelines, messaging, and visual identities that effectively communicated client's brand positioning and values
- Created and executed comprehensive marketing plans, optimizing brand messaging and customer engagement for clients across diverse industries.
- Assisted in the development and execution of marketing campaigns, managing social media accounts and producing engaging content.
- Collaborated with the design team to create visually appealing marketing materials, enhancing brand recognition and customer engagement.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
Jardine Motors Group
Customer Service Advisor (Part Time)
08.2020 - 07.2021
Job overview
- Handling inbound booking calls for service departments, delivering customer service excellence and maximizing profitability
- Carrying out outbound service, MOT, vehicle maintenance and all other after sales-related booking calls for divisional service departments
- After 6 months in the role, my increased competency led to me being called on to help train and mentor new staff to speed up the onboarding process
- Conducting follow-up calls for divisional marketing campaigns, as required
- Building valuable relationships with all our customers, focusing on increasing customer retention
Gas and Electricity Ltd
Customer Service Advisor (Part Time)
05.2019 - 06.2020
Job overview
- Ability to build rapport while maintaining a professional manner, when dealing with customer enquires including providing financial support when necessary
- Floor walking/call buddying to provide support to other current & new colleagues on the floor due to product knowledge alongside experience
- Having a flexible approach to the working hours i.e
- Regular weekend schedules, doing overtime when available
- Updating the business internal systems using various software i.e
- Futura, SFE, CSM etc
- Carrying out extra roles when needed to i.e
- Managed email correspondence from internal & external customers efficiently
- Assisted management to provide ideas to help improve both customers & employees journeys with us
- Dealing with customer complaints & providing first time resolutions for customers
Domestic & General Insurance
Customer Sales Representative
08.2016 - 03.2019
Job overview
- Ensuring DPA is passed while dealing with inbound and outbound calls - being able to register customer appliances while successfully up-selling and promoting extended warranties and covers
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved & exceeded my KPI targets every month which led to me winning employee of the month 15 times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Nottingham Trent UniversityNottingham, UK
Bachelor of Arts from Business Management & Marketing
2016
University Overview
Barking & Dagenham CollegeLondon, UK
Diploma - ABB from Business Management & Marketing
07.2012
University Overview
Kingsford Community Secondary School
GCSE
07.2010
University Overview
English, Mathematics, Science, IT, Music, Religious studies
Skills
- Branding & Marketing Strategist
- Customer Service Specialist
- Excellent Written & Oral Communication
- Content Ideation & Implementation
- Social Media Management
- Solution Focused Approach
- Team Leadership & Mentoring
- Customer & Co-Worker Empathy
- Creativity & Adaptability
- Problem Solving
- Cross-Functional Collaboration
- Market Research & Analysis
Timeline
Customer Service Advisor
Vape Club Ltd
04.2023 - 07.2023
Customer Service Advisor (Part Time)
Jardine Motors Group
08.2020 - 07.2021
Customer Service Advisor (Part Time)
Gas and Electricity Ltd
05.2019 - 06.2020
Marketing and Brand Consultant
HED Global Ltd
01.2019 - 03.2023
Customer Sales Representative
Domestic & General Insurance
08.2016 - 03.2019
Nottingham Trent University
Bachelor of Arts from Business Management & Marketing
Barking & Dagenham College
Diploma - ABB from Business Management & Marketing
Kingsford Community Secondary School
GCSE
Certification
- Relocated from the UK to Montreal in July 2023
- Self-development enthusiast
- Talent scouting and development
- Executive music production
- Meditating, Praying and Reading
- Networking
- Gym
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