David Okoruwa
Ottawa,Canada
Summary
Customer-focused retail professional with hands-on experience in fast-paced store environments. Skilled in delivering friendly service, handling cash and POS systems accurately, maintaining visually appealing merchandise displays, and supporting store operations. Known for strong communication, teamwork, and reliability, with a consistent focus on improving customer satisfaction and driving sales.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Content Creation Intern
Abuja, Nigeria
05.2024 - 08.2024
- Designed digital visuals using Canva to support brand engagement and customer-focused messaging.
- Collaborated with team members to meet deadlines and project goals.
- Improved presentation quality and communication clarity for client-facing content.
- Remote
Sales Associate
Miniso
Lagos, Nigeria
02.2023 - 11.2023
- Maintained organized, attractive shelves and product displays to enhance customer engagement.
- Processed cash and card transactions accurately while following company cash-handling policies.
- Assisted customers with product selection, building rapport to encourage repeat business.
- Handled returns, exchanges, and refunds in line with store policies.
- Prepared merchandise for the sales floor through pricing, tagging, and restocking.
Retail Assistant
ShopRite
Lagos, Nigeria
06.2022 - 01.2023
- Operated POS systems to complete sales, returns, gift card activations, and online order pickups.
- Greeted customers warmly and helped locate products while offering suitable recommendations.
- Stocked and arranged merchandise by size, color, and category for easy navigation.
- Replenished shelves and maintained a clean, organized store environment.
- Supported daily store operations during busy periods.
Education
Bachelor of Science - Computer Science, Cybersecurity stream
Carleton University
05.2029
Skills
- Customer service and sales support
- Cash handling and POS systems
- Inventory management and stock replenishment
- Visual merchandising and store presentation
- Multitasking in fast-paced environments
- Attention to detail and organization
- Problem-solving and quick learning
- Punctual, dependable, and goal-oriented
- Multitasking and organization
- Fast learner
- Problem-solving
- Creative and resourceful
- Customer assistance
- Patience and empathy
- Time management capabilities
- Customer service
- Teamwork and collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Brought in new customers.
Languages
English
Full Professional
Certification
Certified Microsoft Excel Personnel
Volunteer Experience
Community Service Volunteer, 2025, Participated in neighborhood environmental cleanup initiatives, supporting a clean and safe community.
Timeline
Content Creation Intern
05.2024 - 08.2024
Sales Associate
Miniso
02.2023 - 11.2023
Retail Assistant
ShopRite
06.2022 - 01.2023
Bachelor of Science - Computer Science, Cybersecurity stream
Carleton University