Agbolahan Oke
Toronto,ON
Summary
I am a punctual, reliable and physically fit professional who can offer your company a wide range of quality security guard services based on my experience, unquestioned integrity and diverse expertise. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
7
7
years of professional experience
Work History
Scrum Master
Wellstar Heath System
02.2023 - 10.2023
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
Customer Service Representative
Bill Gosling Outsourcing
12.2016 - 01.2023
- Made 150+ outbound calls per day to follow up with customers who were overdue in their payments
- Provided attentive customer service at registers to ensure customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided accurate and appropriate information in response to customer inquiries
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Security Guard
Code Red Operative
06.2021 - 11.2022
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Secured Premises and personnel by patrolling property and monitoring surveillance equipment, including hotel cameras
- Patrol and access control
- Customer service
Education
Master of Science - Human Resources And Labour Relations
University of Lagos
Lagos, Nigeria2019
Bachelor of Science - Industrial Relations And Personnel Management
University of Lagos
Lagos, Nigeria2010
Skills
- Agile frame work: Scrum, Kanban, SAFe, and XP
- User Stories: Automated Testing, Continuous Integration, ATDD, TDD
- Applications: MS Office- Word, Excel, Outlook, Powerpoint, Access, Project, MS Teams
- Tools: JIra, Confluence, Rally, JAMA, Salesforce
- Logistics Management
- Communications
- CCTV
- Surveillance
- Loss Prevention
- Conflict Management
- Risk Identification
Timeline
Scrum Master
Wellstar Heath System
02.2023 - 10.2023
Security Guard
Code Red Operative
06.2021 - 11.2022
Customer Service Representative
Bill Gosling Outsourcing
12.2016 - 01.2023
Master of Science - Human Resources And Labour Relations
University of Lagos
Bachelor of Science - Industrial Relations And Personnel Management
University of Lagos
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