David Ojukwu
Mississauga,ON
Summary
Dynamic customer service professional with a proven track record at Versacold, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver exceptional service and efficiently manage high-volume inquiries, resulting in increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Versacold
02.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Accenture
09.2023 - 01.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Marketing
Lagos State University
Lagos Nigeria01-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Certification
Bsc
Timeline
Customer Support Specialist
Accenture
09.2023 - 01.2025
Customer Service Representative
Versacold
02.2022 - 03.2025
Bachelor of Science - Marketing
Lagos State University
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