David Ogbuenyi

• - Provided compassionate and personalized care to individuals, maintaining their comfort and well-being.
  - Assisted with daily activities such as grooming, bathing, dressing, and medication administration.
  - Monitored and documented clients' health status, noting any changes or concerns, and reporting them to supervisors or healthcare professionals.
  - Created and followed care plans tailored to individual needs, ensuring a safe and supportive environment.
  - Fostered emotional support and companionship, engaging in meaningful interactions to enhance clients' quality of life.

- Handled incoming customer calls courteously and professionally, providing accurate information and solutions.
- Addressed customer concerns and complaints by actively listening and offering appropriate resolutions.
- Documented interactions accurately in the CRM system, ensuring comprehensive records of inquiries and resolutions.
- Collaborated with team members and supervisors to resolve complex issues and maintain customer satisfaction.
- Managed high call volumes, meeting performance metrics while maintaining a positive and empathetic demeanor.

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
• Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Completed thorough research into assigned topics.
• Worked with teams of designers, editors and marketers to create content for client campaigns.