Summary
Work History
Education
Skills
Languages
Timeline
Generic

David O'Connor

Charlottetown,PE

Summary

Dynamic leader and effective communicator with extensive experience in operations management and customer relations, honed as Owner/Operator at O'Connor Glass Ltd. Demonstrates exceptional skills in staff training/development and negotiation, ensuring 20% growth in customer retention. Known for a strong work ethic and ability to drive team performance, fostering a culture of excellence and continuous improvement.

Work History

Owner/ Operator

O'Connor Glass Ltd
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.

Glazier

O'Connor Glass Ltd
  • Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
  • Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
  • Conducted precise glass cutting for custom projects, ensuring accurate fit and client expectations were met.
  • Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
  • Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
  • Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
  • Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
  • Fabricated and installed required hardware and moldings for glass installations.
  • Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
  • Completed fabrication and installation of storefront areas and aluminum-framed entrances.
  • Ensured long-lasting results by properly sealing joints using appropriate caulking materials during the installation process.

Education

Gr. 12 - Diploma

Grace Christian School
Charlottetown, PE
06.1988

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staffing
  • Personnel Management
  • Sales negotiation
  • Staff Training and Development
  • Operations Oversight
  • Negotiation
  • Relationship Management
  • Human Resources
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Equipment Operation
  • Materials Transport
  • Accurate record keeping
  • Safe Driving Practices
  • Order picking and processing
  • Delivery Scheduling
  • Inclement weather driving
  • Shipping and packaging
  • Clean MVR
  • Planning ability
  • Efficient trip planner
  • Courteous and polite demeanor
  • Problem-solving capabilities
  • Customer Relations
  • Decision-Making
  • Customer Service
  • Delegating Work
  • Effective leader
  • Teamwork and Collaboration
  • Customer Service Management
  • Customer Retention
  • Staff training/development
  • Scheduling
  • Quality Assurance
  • Sound Judgment
  • Employee Motivation
  • Staff Scheduling
  • Direct Sales

Languages

English
Professional Working

Timeline

Owner/ Operator

O'Connor Glass Ltd

Glazier

O'Connor Glass Ltd

Gr. 12 - Diploma

Grace Christian School
David O'Connor