Results-oriented professional with expertise in sales, marketing, customer service, fabrication, manufacturing, operations, and general management. Analytical individual who actively seeks continuous learning through seminars on topics like safety, management, and new products/promotions. Dedicated to cultivating strong relationships with vendors and clients while also developing employees to drive company objectives. Possessing technical proficiency in Windows OS, Adobe programs, QuickBooks, CCTV, CRM's, and Internet Research.
Overview
25
25
years of professional experience
Work History
Outside Sales
Pumpman
08.2024 - Current
Develop and maintain relationships with existing and potential clients in the Southern California area
Identify new business opportunities and generate leads within the local market
Prepare and deliver sales presentations and proposals
Collaborate with the repair team to ensure customer satisfaction and timely project completion
Meet or exceed monthly, quarterly, and annual sales targets
Stay up to date with industry trends, local regulations, and competitor activities
Represent the company at trade shows and industry events in our local market
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
Regional Sales Manager
TJM 4x4 Equipped
07.2023 - 04.2024
Laid off due to closure of all US operations in April 2024. Oversaw the day-to-day on-site warehouse operations, managed all on-site staff and maintained all record keeping of import/export products, inventory and sales. Created bid requests and tracked all billing and credit collections. Engaged with new and existing customers nationwide, South America, Europe and Canada to help facilitate their growth and sales needs.
Position included travel to visit clients, participate in industry events/conventions and to grow the US market customer base. I typically traveled 2-3 times a month to various US markets. I would also collaborate with other industry clients to co-market and expand our product visibility. The US market had been struggling for some time, and within a few short months the growth potential was apparent. I was making great strides to increasing product awareness, stabilizing the US market and pushing sales upwards through direct dealers and wholesale distribution.
Inside Sales Rep
Keystone Automotive
01.2017 - 07.2023
Manage approximately 160 accounts ranging from 600k annual purchasing to new accounts, assist customers with negotiating prices, special orders, returns and credits. Help build their profile by introducing new products and/or increasing their current product buying power. Assist the buyer in finding or identifying hard to find parts and insuring proper fit and function to their specifications.
Over 10 million in sales with a 250% margin growth year over year, while maintaining a 6% return rate. Provides ongoing customer and technical service on existing accounts. Processes orders - performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data. Seek out opportunities for up-selling and price negotiation. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Advises customer on substitution or modification of part when part requested is not available. Dispatches delivery of orders, as necessary to comply with customer requests. Observes changes in inventory to insure minimum stock levels. Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc.
SALES MANAGER
WHEEL UNLIMITED
06.2014 - 11.2017
Manage sales operations. Maintain daily tasks, including scheduling, inventory, special orders, and overseeing transactions and ensuring completed installations. Lift and lower suspension kits, wheels, tires, bumpers, fender flares, lighting, as well as a wide array of other accessories. Identify and implement changing customer needs and expectations, locating the best product and solution for each client.
OPERATIONS MANAGER
MUNICIPAL EQUIPMENT EXPORTERS
06.2010 - 06.2014
Oversaw operations, reviewed outstanding invoices, work orders, and scheduled production labors. Developed updated content/promotional material for the company webpage, catalog, logo, and trade show materials. Photographed products and applied final options to the webpage and marketing materials. Managed vendor, client relations, and dealer relationships. Developed a portfolio to present 300+ products and instructional videos for use. Supervised import/export of materials. Completed products for use throughout North and South America, Russia, and Germany.
Established a new safety program, eyewash station, first aid stations, uniforms and exit map for emergencies. Improved manufactured products quality control by customer feedback. As well, performed onsite training of customer orders equipment in Los Angeles, San Diego, Stockton, Mexico and Columbia. Determined optimal inventory levels, conducting time in motion analysis to improve production. Acquired new production equipment and assisted clients with product design and development.
OPERATIONS MANAGER
IRONWOOD COMMUNICATIONS / CONNECTV / MASTEC
05.2000 - 06.2010
Directed operations, ensuring a smooth flow of uninterrupted daily business during multiple changes of ownership. Managed up to 435 staff. Provided training to technicians regarding procedures, products, service, and safety. Executed meetings for safety training and sales meetings to discuss new products, services, and promotions. Supervised inventory of materials and supplies worth multimillion dollars. Conducted vendor research and ordered supplies and materials. Negotiated fuel, maintenance, and repair services for a fleet of 150 vehicles. Handled commercial accounts, comprising of clients such as Walmart, apartment complexes, and VIP accounts.
Diminished vehicle accidents by 75% by installing monitoring equipment on vehicles, including GPS, accelerometers, and braking and turning gyros. Recognized by News Corporation for managing high-profile VIP accounts. Created training videos and implemented hands-on training to new and existing sales technicians. Contributed to special events, such as NASCAR, ensuring TV transmission, assisting race teams on-site, and troubleshooting technical problems. Installed high-definition systems for client needs. Doubled geographical area by expanding technician base.
Education
Associate of Arts - Business & Computer Coursework
EMPIRE COLLEGE
Santa Rosa, CA
12.1999
Skills
Customer Service
Customer Support
Budget Preparation
Operational Data Analysis
Sales Management
Product Evaluation
Performance Assessment
Marketing Management
Salesforce
Inside and outside sales
Sales metrics analysis
Award-winning sales professional
Timeline
Outside Sales
Pumpman
08.2024 - Current
Regional Sales Manager
TJM 4x4 Equipped
07.2023 - 04.2024
Inside Sales Rep
Keystone Automotive
01.2017 - 07.2023
SALES MANAGER
WHEEL UNLIMITED
06.2014 - 11.2017
OPERATIONS MANAGER
MUNICIPAL EQUIPMENT EXPORTERS
06.2010 - 06.2014
OPERATIONS MANAGER
IRONWOOD COMMUNICATIONS / CONNECTV / MASTEC
05.2000 - 06.2010
Associate of Arts - Business & Computer Coursework