David Nunez

Logistics Manager, Seller, Hostess, Tenis Coach

El Padrino Grill, Club Mitsumaru, Casa Irma

03.2020 - 02.2023

Waiter, hostess, bartender, cashier.
Monitored logistics performance and identified improvement opportunities.
Managed logistics budgets and forecasting to achieve cost-effective operations.
Negotiated transportation and logistics contracts to reduce shipping costs.
Coordinated driver dispatch to accomplish daily delivery requirements.
Expanding marketing and positioning the brand.
Creating a conducive work environment by improving it.
Bringing a positive and energetic attitude to work.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Monitored seating area and checked restrooms regularly to keep spotless.
Responded to customers' complaints regarding service and product quality to solve issues.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Accommodated special seating requests for guests to enhance satisfaction.
Used cash registers and credit card machines to cash out customers.
Collaborated with other coaches to create and execute game plans.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Operated cash register to process payments and provided receipts to establish proof of transaction.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Utilized product knowledge to educate customers on features and benefits.
Selected, trained and developed logistics personnel to achieve high-performing teams.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Informed customers about daily and seasonal specials.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Trained new servers on restaurant policies and procedures.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Upsold appetizers, drinks and desserts to increase restaurant profits.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Developed promotional strategies to increase awareness and achieve sales goals.
Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
Provided customers with information on shipment amounts and cost of products through email or online support chat.
Prepared and submitted reports to keep management informed of sales activities and progress.
Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Used well- established online selling techniques and procedures to market products on [Type] sites.