David Nguyen
San Jose
Summary
Motivated and adaptable professional with experience in customer service, technology support, and sales. Skilled at troubleshooting, problem-solving, and delivering excellent client experiences. Fast learner with proven ability to work independently or in teams. Seeking to apply strong technical and interpersonal skills through the Work2Future Earn & Learn program to build a long-term career in healthcare or technology.
Overview
2026
2026
years of professional experience
Work History
IT Support
Freelance
2018 - Current
- Built and repaired custom desktop computers for clients and peers.
- Installed and configured software and operating systems (Windows & macOS).
- Supported users with troubleshooting, achieving fast and accurate resolution of technical issues.
Lead Delivery Driver
Amazon DSP
2020 - 2021
- Safely operated company delivery vehicles, ensuring 98% on-time delivery rate.
- Provided professional customer service in a fast-paced, high-volume environment.
- Trained and supported a team of 8 drivers, improving efficiency and retention.
Sales Associate
T-Mobile / MarketSource In
2014 - 2015
- Assisted customers with mobile devices, plans, and technical issues, consistently meeting and exceeding sales goals.
- Troubleshot and resolved equipment and network issues, improving customer satisfaction.
- Collaborated with management to improve team communication and sales strategies.
Education
Coursework in C++
42 Silicon Valley (Programming School)
Fremont, CA01-2018
Coursework Completed in Economics & Psychology
University of California, Davis
Davis, CA01-2011
Skills
- Computer hardware and software troubleshooting
- Windows & macOS operating systems
- Fast typing: 100 WPM, high accuracy
- Customer service & communication
- Training and mentoring peers
- Ability to manage multiple tasks under pressure
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
IT Support
Freelance
2018 - Current
Lead Delivery Driver
Amazon DSP
2020 - 2021
Sales Associate
T-Mobile / MarketSource In
2014 - 2015
Coursework in C++
42 Silicon Valley (Programming School)
Coursework Completed in Economics & Psychology
University of California, Davis