Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Nguyen

San Jose

Summary

Motivated and adaptable professional with experience in customer service, technology support, and sales. Skilled at troubleshooting, problem-solving, and delivering excellent client experiences. Fast learner with proven ability to work independently or in teams. Seeking to apply strong technical and interpersonal skills through the Work2Future Earn & Learn program to build a long-term career in healthcare or technology.

Overview

2026
2026
years of professional experience

Work History

IT Support

Freelance
2018 - Current
  • Built and repaired custom desktop computers for clients and peers.
  • Installed and configured software and operating systems (Windows & macOS).
  • Supported users with troubleshooting, achieving fast and accurate resolution of technical issues.

Lead Delivery Driver

Amazon DSP
2020 - 2021
  • Safely operated company delivery vehicles, ensuring 98% on-time delivery rate.
  • Provided professional customer service in a fast-paced, high-volume environment.
  • Trained and supported a team of 8 drivers, improving efficiency and retention.

Sales Associate

T-Mobile / MarketSource In
2014 - 2015
  • Assisted customers with mobile devices, plans, and technical issues, consistently meeting and exceeding sales goals.
  • Troubleshot and resolved equipment and network issues, improving customer satisfaction.
  • Collaborated with management to improve team communication and sales strategies.

Education

Coursework in C++

42 Silicon Valley (Programming School)
Fremont, CA
01-2018

Coursework Completed in Economics & Psychology

University of California, Davis
Davis, CA
01-2011

Skills

  • Computer hardware and software troubleshooting
  • Windows & macOS operating systems
  • Fast typing: 100 WPM, high accuracy
  • Customer service & communication
  • Training and mentoring peers
  • Ability to manage multiple tasks under pressure

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

IT Support

Freelance
2018 - Current

Lead Delivery Driver

Amazon DSP
2020 - 2021

Sales Associate

T-Mobile / MarketSource In
2014 - 2015

Coursework in C++

42 Silicon Valley (Programming School)

Coursework Completed in Economics & Psychology

University of California, Davis
David Nguyen