Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
BusinessAnalyst

David Nganga

Scarborough,ON

Summary

Born leader and strong analytical problem solver. Strong interpersonal skills with both staff and clients. Exceptional customer service and managerial skills. Hard working with excellent attention to detail. Ability to problem-solve effectively. Fluent understanding in marketing, branding and sales management.

Overview

9
9
years of professional experience

Work History

Asst. Store Manager

Foot Locker
Toronto, ON
04.2023 - Current
  • Mentor Staff to enhance skills and achieve daily targets
  • Execute merchandising strategies using visual displays throughout the store.
  • Contribute to the store's visual appeal to bring in customers.
  • Aided an increase of apparel sales by 20% by creating all aspects of in-store designs. Dress mannequins in latest trends
  • Analyzed flow of traffic in store to ensure 80% more visibility of displays.
  • Open and close the store
  • Conduct performance reviews updating staff where they are this far and what can be done to improve
  • Verified inventory counts
  • Created return reports and or store transfers
  • Help maintain the customer loyalty based in the company standards
  • Conducting of interviews
  • Establish daily team tasks

Supervisor and Key Holder

Medicine Wheel
Scarborough, ON
04.2022 - 11.2023
  • Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Supported community outreach initiatives by participating in educational events, furthering the public's understanding of cannabis benefits and uses.
  • Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
  • Weighed, prepared and packaged different types of products.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Checked guests photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Engaged in friendly conversation with customer to better uncover individual needs.

SNEAKER AUTHENTICATOR

StockX
Mississauga, ON
10.2021 - 12.2022
  • Inspect and process items with high quality product knowledge with precise attention to detail.
  • Research and maintain knowledge about product releases.
  • Maintain strict standards of condition and authenticity.
  • Spot manufacturer defects, assess wear and tear. High level of quality control.

Key Holder

Flowers Cannabis
Toronto, ON
04.2021 - 08.2022
  • Opening and closing store procedures.
  • Balancing float and completing deposits.
  • Processing payments. Support management in training new employees.
  • Providing advice and recommendations to clients.
  • Marketing and promotions.
  • Maintaining inventory for stocking and ordering purposes.
  • Using Cova and Duchie online POS system to fulfill client orders.

Manager

CAFE
Toronto, ON
11.2016 - 10.2021
  • Opening and closing store procedures.
  • Making customer recommendations for clients in the store.
  • Preparing, packaging and fulfilling orders.
  • Arranging showroom displays.
  • Keeping track of inventory levels for ordering purposes.
  • Processing payments.
  • Support management in training new employees.
  • Organizing community events

Warehouse Manager / Delivery Driver

ACROPOLIS ORGANICS
Toronto, ON
01.2019 - 12.2020
  • General labor work around the warehouse.
  • Loading and unloading, sorting and moving products and materials and usage of heavy equipment.
  • Read work orders and provide attention to detail.
  • Fill and complete order receipts.
  • Plan and create delivery routes.
  • Perform general cleaning and organization in warehouse.

Education

College certificate - Sneaker Essentials

FASHION INSTITUTE OF TECHNOLOGY
06.2023

College diploma - Child and youth care

CENTENNIAL COLLEGE
01.2014

High school diploma or GED - undefined

Satec WA Porter
04.2011

Skills

  • Cansell certified
  • WMS
  • COVA
  • Duchie POS system trained
  • Quality Control
  • Warehouse Management
  • Sales Management
  • Shipping & Receiving
  • Freight Experience
  • Communication skills
  • Packaging
  • Order Picking
  • Merchandising
  • Inventory Control
  • Logistics
  • Analysis Skills
  • Cash handling
  • Materials Handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsStock Options / Equity / Profit Sharing401k matchPaid time off

Timeline

Asst. Store Manager

Foot Locker
04.2023 - Current

Supervisor and Key Holder

Medicine Wheel
04.2022 - 11.2023

SNEAKER AUTHENTICATOR

StockX
10.2021 - 12.2022

Key Holder

Flowers Cannabis
04.2021 - 08.2022

Warehouse Manager / Delivery Driver

ACROPOLIS ORGANICS
01.2019 - 12.2020

Manager

CAFE
11.2016 - 10.2021

College certificate - Sneaker Essentials

FASHION INSTITUTE OF TECHNOLOGY

College diploma - Child and youth care

CENTENNIAL COLLEGE

High school diploma or GED - undefined

Satec WA Porter

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