Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Napoleon

Pickering,ON

Summary

Seeking a full-time position as a plumber apprentice.

Willingness to take on added responsibilities and work weekends to meet team goals. Organized & dependable with a positive attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Plumbing Pre-Apprenticeship Level 1

Durham College
Whitby, ON
05.2022 - 08.2022
  • Learned to join steel pipe, cast iron pipe and copper pipe.
  • Built piping projects incorporating various offsets while utilizing various measuring and power tools.
  • Cleaned and followed safe working procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to workshop class on time.

Inside Sales Agent

REMAX Hallmark Fraser Group
Ajax, ON
02.2021 - 05.2022
  • Spoke with over 1000+ leads on a weekly basis while handling objections and qualifying prospects over the phone.
  • Followed up with clients to stay in touch for when they're ready to make transactions.
  • Communicated with clients to understand their property needs and preferences.

Processing System Tech/Lead

CannaPiece Corp
Pickering, ON
01.2020 - 01.2021
  • Trained new employee groups of 12, including monitoring and review of individual performance.
  • Calculated and wrote down overall room efficiency to report to production manager.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Student Ambassador

Seneca College
Toronto, ON
11.2018 - 12.2019
  • Guided and led daily groups of up to 30 people on campus tours.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered Phone inquiries and emails with enthusiasm.

IBO Member / Network Marketing

IML Academy
Toronto, ON
11.2018 - 12.2019
  • Gave prospects high-quality presentation on both company's products and potential partnerships.
  • Recruited, trained and mentored a team of 14.
  • Helped team members reach higher ranks.

Calling Agent

IMarketing
Ottawa, ON
06.2017 - 05.2018
  • Made over 100+ calls per day while displaying excellent customer service skills.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Sales Associate

Journeys
Ottawa, ON
01.2016 - 06.2017
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • De-escalated customer concerns, while maintaining a calm and friendly demeanor.
  • Implemented up-selling strategies and worked with sales team to reach targets.

Education

Plumbing Pre-Apprenticeship

Durham College
Whitby, ON
08.2022

Advance Diploma - Business Administration - Management

Seneca College
Toronto, ON
2020

Skills

  • Flexible and Adaptable
  • Customer Service
  • Ability to handle pressure
  • Problem solving
  • Leadership & Teamwork
  • Eager to learn & improve
  • Time Management

Certification

  • Working in heights
  • CPR & First Aid
  • WHMIS

Timeline

Plumbing Pre-Apprenticeship Level 1

Durham College
05.2022 - 08.2022

Inside Sales Agent

REMAX Hallmark Fraser Group
02.2021 - 05.2022

Processing System Tech/Lead

CannaPiece Corp
01.2020 - 01.2021

Student Ambassador

Seneca College
11.2018 - 12.2019

IBO Member / Network Marketing

IML Academy
11.2018 - 12.2019

Calling Agent

IMarketing
06.2017 - 05.2018

Sales Associate

Journeys
01.2016 - 06.2017

Plumbing Pre-Apprenticeship

Durham College

Advance Diploma - Business Administration - Management

Seneca College

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David Napoleon