David Mutabazi

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Effectively managed incoming customer inquiries via phone, email, and chat, addressing concerns and resolving issues promptly.
• Consistently met and exceeded monthly targets for customer satisfaction, response times, and issue resolution, as outlined by company standards.
• Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

References:

Robert Tumusime Customer Service Manager Alberta

Contact: +1 (587) 974-4653

Tracy Keza Filmmaker Mass Design Studio LLC

Contact: +250 789 992 295

• Completed editing by cutting and arranging footage to create final versions of films.
• Produced marketing videos to help businesses increase revenue.
• Wrote scripts by creating stories and dialogue for films to establish plots and characters.
• Utilized lighting, camera angles and movement to create visual styles of films.
• Managed media and maintained project organization to ensure efficient and effective workflow
• Collaborate with clients to ensure their vision is achieved and provide guidance and expertise in creative process
• Directed actors and crews to create vision for films and bring scripts to life.