Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Murray

Dartmouth

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

28
28
years of professional experience

Work History

Chat Support Specialist

Eastlink
02.2018 - Current
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Responded proactively and positively to rapid change.

Customer Relations Agent

HGS
08.2012 - 01.2019
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maximized customer retention with attentive service and proactive issue resolution.
  • Contributed to improved sales results by providing product knowledge and recommendations to customers.
  • Handled customer inquiries and suggestions courteously and professionally.

Data Support Specialist

Convergys
03.2004 - 08.2012
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Accounts Receivable Clerk

PCHG Internet
02.1996 - 03.2004
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Education

No Degree - Accounting

Colchester Campus Nova Scotia Community College
Truro, NS

No Degree - Data Processing

Pictou Campus - Nova Scotia Community College
Stellarton NS

High School Diploma -

East Pictou Rural High
Sutherlands River NS
06.1991

Skills

  • Active Listening
  • Attention to Detail
  • Sales Techniques
  • Product Knowledge
  • Customer Service
  • LiveChat Messaging
  • Computer Skills
  • Positive Attitude
  • Client Inquiries
  • Needs Assessment
  • Typing Speed

Accomplishments

    Chairmen's Choice awards 2023 Eastlink

    Christopher Leadership course 1993



Timeline

Chat Support Specialist

Eastlink
02.2018 - Current

Customer Relations Agent

HGS
08.2012 - 01.2019

Data Support Specialist

Convergys
03.2004 - 08.2012

Accounts Receivable Clerk

PCHG Internet
02.1996 - 03.2004

No Degree - Accounting

Colchester Campus Nova Scotia Community College

No Degree - Data Processing

Pictou Campus - Nova Scotia Community College

High School Diploma -

East Pictou Rural High

Similar Profiles

CREATE PROFILE
David Murray