Summary
Overview
Work History
Education
Skills
Timeline
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David Munoz

Pasadena

Summary

Dynamic operations leader with a proven track record at Sofi Stadium, excelling in sales process optimization and client engagement. Expert in data analysis and creative problem solving, driving significant revenue growth and enhancing service standards. Adept at team collaboration, fostering high-performing teams to achieve operational excellence and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Senior Manager | SP

Sofi Stadium
03.2024 - Current
  • Oversee daily operations of parking facilities, ensuring efficient and smooth traffic flow for over 20,000 vehicles during events, including NFL games, concerts, and special events.
  • Manage and train a team of 200+ parking attendants and supervisors, developing schedules, assigning duties, and conducting performance evaluations to maintain high service standards.
  • Works collaboratively with internal and external teams to navigate complex challenges while measuring financial impact and mitigating cost and operational risks.
  • Liaise with third-party vendors and contractors for maintenance and repairs, ensuring the parking facilities are well-maintained and operational at all times.
  • Oversee the implementation of advanced parking technologies, including automated ticketing systems and real-time traffic monitoring to enhance efficiency and user experience.
  • Analyze parking data and trends to improve operational efficiencies, reduce costs, and enhance revenue generation.
  • Collaborate with stadium management to develop and execute parking strategies for high-profile events, optimizing space utilization and traffic flow.

Operations Manager

JY US holdings
06.2023 - 01.2024
  • Facilitates and oversees the end-to-end sales process by engaging with prospective clients and negotiating services with individuals and businesses.
  • Establishes and nurtures relationships with clients by ensuring the delivery of high-quality, prompt service, further encouraging repeat business and client retention.
  • Works collaboratively with internal and external teams to navigate complex challenges while measuring financial impact and mitigating cost and operational risks.
  • Oversees client profiles and billing history to identify and correct payment discrepancies, ensuring accurate financial reporting across all business units.
  • Drives business growth by actively tracking expense reports to develop actionable cost optimization insights then implements strategic process improvements to achieve goals.

INTERNET SALES MANAGER

Downey Nissan
01.2021 - 12.2023
  • Managed commercial relationships with individual and business clients by building rapport and strong relationships to guide them through the end-to-end sales process.
  • Leveraged emotional intelligence and interpersonal skills to lead negotiations that resulted in successful sales closing and client acquisition.
  • Strategically identified and executed upsell opportunities within existing client accounts, resulting in a significant increase in revenue within the first quarter of tenure.
  • Overcame objections by presenting data-driven observations that aligned with sales goals and company objectives while meeting customer needs.
  • Worked collaboratively with operations and administrative teams to navigate complex challenges impacting purchasing decisions and develop creative solutions.
  • Analyzed sales reports to identify performance gaps, then partnered with business leaders to develop and implement action plans to overcome challenges.

ADMINISTRATIVE ANALYST

UCLA - Commuter & Parking Services
01.2019 - 12.2020
  • Provided comprehensive support across internal teams to streamline daily operations and ensure long-term business success.
  • Generated reports for executive analysis based on data-driven observations of monthly, quarterly, and annual metrics.
  • Worked closely with internal departments to drive process improvements that streamlined daily operations and achieved desired performance metrics.
  • Navigated large, complex business decisions by maintaining clear and consistent communication with business leaders to influence informed decisions.

FIELD OPS. SENIOR SUPERVISOR

UCLA - Commuter & Parking Services
01.2018 - 12.2019
  • Analyzed customer survey feedback to identify emerging trends indicative of performance shortcomings, then worked with team members to address and resolve challenges.
  • Built rapport with customers by resolving service issues, further supporting repeat business and customer retention.
  • Organized and maintained comprehensive expense reports by performing accounting functions and managing daily operational budgets.
  • Drove customer satisfaction and increased overall service satisfaction by cultivating a dynamic, high-performing team that achieved high operational standards.

OFFICE MANAGER

SP + Dodger Stadium
01.2012 - 12.2016
  • Provided support to frontline teams by assisting with customer service and issue resolution, ensuring long-term customer satisfaction and retention.
  • Delivered comprehensive training and coaching to new and existing team members to ensure positive customer interactions and meet desired performance metrics.
  • Identified process improvement opportunities based on operational observations and presented ideas to business leaders to drive informed decision-making.
  • Worked closely with team members to coordinate events, delegate tasks, and execute strategic business operation workflows that streamlined task completion.

Education

High School Diploma -

John Marshall Fundamental
06-2011

Skills

  • Sales and account acquisition
  • Lead generation
  • Client engagement and relationship management
  • Account management
  • Sales process optimization
  • Verbal and written communication
  • Negotiation skills
  • Creative problem solving
  • Team collaboration
  • Resource allocation
  • Attention to detail
  • Analytical thinking
  • Data analysis and financial reporting
  • Expense management
  • Task prioritization
  • Flexibility and adaptability
  • Goal orientation
  • Product presentation
  • Operations management

Timeline

Senior Manager | SP

Sofi Stadium
03.2024 - Current

Operations Manager

JY US holdings
06.2023 - 01.2024

INTERNET SALES MANAGER

Downey Nissan
01.2021 - 12.2023

ADMINISTRATIVE ANALYST

UCLA - Commuter & Parking Services
01.2019 - 12.2020

FIELD OPS. SENIOR SUPERVISOR

UCLA - Commuter & Parking Services
01.2018 - 12.2019

OFFICE MANAGER

SP + Dodger Stadium
01.2012 - 12.2016

High School Diploma -

John Marshall Fundamental

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