David Muipatayi

Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.

Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Provided technical support during software installation and configuration.

Supported Engineering and Maintenance departments with training and technical support.

Supervised technical support staff service operations and assisted with maintenance advisory.

Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Built strong relationships with clients through consistent communication and excellent customer service.

Expanded client base by actively prospecting for new business opportunities and generating referrals.

Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.