Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Molano Barragan

David Molano Barragan

Vancouver,BC

Summary

Bilingual Customer Service professional with call center experience handling high-volume interactions and resolving customer concerns efficiently. Known for strong communication skills, adaptability, and the ability to remain calm in fast-paced environments. Committed to delivering positive customer experiences and contributing to team success.

Overview

3
3
years of professional experience

Work History

Dishwasher

Women’s University Club of Vancouver
Vancouver, BC
02.2025 - Current
  • Provided bilingual customer support (English/Spanish) to clients across the United States in a high-volume call center environment
  • Managed 50+ daily inbound and outbound calls, resolving customer concerns efficiently
  • Navigated complex customer situations with professionalism and strong problem-solving skills
  • Accurately documented interactions while handling sensitive information

Customer Service Agent

TELEPERFORMANCE & INTOUCH
Bogota D.C
01.2024 - 12.2024
  • Provided bilingual customer support (English/Spanish) to clients across the United States in a high-volume call center environment
  • Managed 50+ daily inbound and outbound calls, resolving customer concerns efficiently
  • Navigated complex customer situations with professionalism and strong problem-solving skills
  • Accurately documented interactions while handling sensitive information and met performance metrics and maintained service quality standards

Food Runner / Waiter

Alianza & Toro Burger
Bogota D.C
10.2022 - 12.2023
  • Delivered food orders promptly to ensure customer satisfaction and dining experience
  • Collaborated with kitchen staff to maintain workflow efficiency during peak ,attentive service in busy restaurant environments Coordinated with team members to deliver a positive guest experience Handled multiple priorities while maintaining service quality
  • Engaged with customers to enhance dining experience and address concerns.
  • Monitored dining area for guest needs, providing timely assistance as required
  • Assisted in training new team members on menu items and service standards
  • Supported needs of 80 person wait staff who attended to specific needs of countless customers daily for 3 restaurant with social relevancy and intentionality.

Education

High School Diploma -

Colegio Minuto De Dios Siglo XXI
Colombia
12-2022

Skills

  • Customer Service Excellence
  • Call Handling & Phone Etiquette
  • Conflict Resolution
  • Strong Communication
  • Problem Solving
  • Multitasking

Languages

Spanish
English

Timeline

Dishwasher

Women’s University Club of Vancouver
02.2025 - Current

Customer Service Agent

TELEPERFORMANCE & INTOUCH
01.2024 - 12.2024

Food Runner / Waiter

Alianza & Toro Burger
10.2022 - 12.2023

High School Diploma -

Colegio Minuto De Dios Siglo XXI
David Molano Barragan